CELINE NAGOLOUM

WORK EXPERIENCE

Customer Service at Kami Toyota (Motor Vehicle Sales Agency)     2018 –2020

• Answered customers’ inquiries by phone or in person.
• Explained customers about deals and promotions
• Assessed and identified clients needs to achieve satisfaction.
• Built lasting relationships and trust customer accounts through open and interactive communication.
• Addressed clients’ complaints by providing appropriate and timely alternatives.
• Maintained and entered records of customer interactions.
• Followed up on communication procedures, guidelines and policy.

Trainee, PADDL/GIZ   a German cooperation.                                                                                                  2015 

• Assisted in the evaluation of a community program (support program for decentralization and local development) implemented by German cooperation in Cameroon.
• Collected survey data from different program targets and fill in the input mask, and analyze the data and write the survey report.

Legal Assistant, Law Firm (Toussé Jonas, Bafoussam-Cameroun)               2012 - 2013

• Answered the telephone, scheduled appointments and meetings.
• Greeted clients, and handled administrative and business details.
• Set up and maintain systems to manage records, including classifying and coding electronic and hard copy files.
• Learned and followed the correct procedures when preparing and serving legal documents.
  Operated office equipment such as voice mail systems, photocopying machines, and computer scanning equipment.

Project leader at Zenü Network (a civil society organization)                     2016 – 2018 

• Planned and implemented activities in a given administrative unit (Koung-Khi)
• Identified stakeholders, targets and allies to advocate for the adoption of anti-corruption tools in secondary schools.
• Planned and implemented program activities in Koung-Khi.
• Drafted activity reports and quarterly program reports.
• Facilitated training workshops for supervisors of Aflatoun clubs on social and financial education of children.

VOLUNTEERING

Volunteer, Canavua (Canadian Volunteers United in Action) April-August 2022

Have a certificate in bookkeeping and administrative office. 

Bachelor degree in law

Master degree in  private Law