Chelsea Linfield

Self-motivated, resourceful and hard-working, Chelsea has a proven track record of being a significant contributor to business development. Be it through managing customer accounts, managing proposals, or lead generation activity Chelsea has demonstrated an ability to be an asset to any organization.

Customer Success Manager

Celtx Inc., St. John’s NL                                                                             February 2021 – November 2022

• Worked one-on-one with customers via email and conferencing to provide training, assistance in developing workflows, and identifying and resolving pain points with their current tech stack
• Onboarded high ACV users and offered support in implementing a new software
• Managed client relationships in the early, exploratory stages of learning a new software.
• Worked closely with internal teams when bringing forward feature requests to improve the user experience
• Advocated for the client to exceed expectations and resolve any on-going issues or concerns
• Investigated issues and whether these are technical issues or user confusion
• Worked with our support and sales teams to ensure our clients are comfortable and happy with our software and our relationship
• Used Salesforce to manage the customer journey

Business Development Specialist

Vision33 Inc., St. John’s NL                                                                                 May 2019 – February 2021

• Worked in the eGovernment division, which was focused on selling and implementing Community Development solutions into government agencies throughout North America
• Conducted lead generation using email campaigns, LinkedIn, and other methods
• Followed up with leads and contacts to book sales meetings and demonstrations
• Developed relationships with decision makers within the institutions
• Helped prep and coordinate software demonstrations as part of the sales cycle for prospective clients
• Maintained and reported on the sales pipeline in HubSpot
• Managed the Request for Proposal (RFP) process and ensured effective win themes are conveyed
• Prepared RFPs for multi-million-dollar public sector opportunities in the Community Development software space
• Wrote, edited, and critically revised high quality proposals, service agreements, and quotes for presentation to clients
• Developed accurate and compelling case studies, references and consultant biographies
• Tracked milestones for submission under tight deadlines
• Assisted in the review and preparation of client final reports

Customer Success Lead

Fytics Inc., St. John’s NL                                                                                    November 2017 – May 2019

• Managed multiple customer accounts
• Developed customer relationships to continuously promote retention and loyalty by ensuring satisfaction and maximum utilization of the product sold
• Assisted in solving customer queries and generating solutions for improving the customer’s experience
• Conducted software demos to prospective clients
• Continuously monitored restaurant waste metrics to provide recommendations for improvement
• Developed work processes and aids for on-boarding and training clients
• Provided 24-hour support and conducted on-site client visits regularly
• Supported recruitment and selection processes for all positions

Bachelor of Commerce (Co-operative) Hons.                                              September 2011- June 2016

Memorial University of Newfoundland

St. John’s, NL, Canada