Chenchen Lu

I'm a detail-oriented and people-focused professional with over a decade of experience in the hospitality industry, including two years in management. I recently earned a Bachelor's degree in Psychology, and I’m now transitioning into office administration and project coordination. My strengths lie in communication, organization, and problem-solving — skills I developed through years of leading teams, managing fast-paced operations, and supporting diverse client needs. I’m passionate about creating efficient systems, supporting collaborative work environments, and continuing to grow in dynamic, service-driven roles.

I have over 10 years of front-of-house hospitality experience, including 2 years in management roles. My background spans upscale and fast-paced dining environments, where I consistently delivered high-level customer service, managed staff teams, coordinated daily operations, and maintained professionalism under pressure. My roles have developed strong skills in organization, communication, multitasking, conflict resolution, and team collaboration, making me well-prepared for administrative and coordination-focused roles.

I recently earned a Bachelor of Arts in Psychology from the University of British Columbia, which equipped me with analytical thinking, problem-solving, and a deeper understanding of human behaviour. I also hold a Diploma in Hospitality Management from Vancouver Community College, which complements my extensive practical experience in service and operations.