Chi Duong

I have over 2 years customer service and sales experience working in F&B Industry. I have experience in writing business plans, developing financial projections, researching and analyzing primary and secondary market research. 

I have been through lots of business idea competitions and learned from lots of entrepreneurs. One of the best award I have achieved is:
+ Top 10 - VentureQuest Business Idea Competition (2019)
+ Favourite business idea on Facebook (2019)

I can speak 2 languages - English and Vietnamese. I enjoy public speaking and I have experience in presenting to group as large as 100 people.

Office Administrator
WeCopy Fintech Inc. – Vancouver, BC
March 2023 – August 2023

• Assisting in researching financial market in NA.
• Handling stakeholder requests and issues, customers’ walk-in and calls.
• Scheduling and confirming appointments or meetings.
• Managing and ordering office supplies.
• Assisting with event planning and execution
• Providing administrative support to the management team. 

Office Administrator/Bookkeeper
Lulu Island Winery – Richmond, BC
December 2022 – March 2023

• AR, AP, Journal Entries, Bank rec, GST, Payroll.
• Creating & Updating SOPs, improving efficiency of office team.
• Managing email inboxes, customers inquiries and complaints.
• Conducting tours around the estate and wine tastings.
• Providing professional customer service to guests of the winery.
• Answering calls and customers’ inquiries.

Retail Supervisor
Bento Gaming – Calgary, AB 
April 2018 – December 2021

• Providing trainings, supervising and co-ordinating staffs.
• Keeping records of customers’ interactions and transactions.
• Resolving customers’ complaints and keeping high satisfaction rate at all the time.
• Maintaining inventories and ordering merchandises. 
• Preparing reports on sales volumes, sales channels, conversion rate, employees’ performance, etc. 

University of Lethbridge – Calgary, AB

Class of 2022 – GPA: 3.4/4

Bachelor of Business Administration – General Management

Bow Valley College – Calgary, AB

Class of 2020 – GPA: 3.35/4

Diploma of Business Administration – General Management