Chilsy Zertucha

 I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role.
I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed Communications and Planing skills while being proficient in organization. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.
As my attached resume indicates, I offer the problem-solving, motivation and organization capabilities 

Embassy Of The United Arab Emirates - Administrative Assistant Havana, La Habana Cuba
11/2021 - Current
● Restocked supplies and placed purchase orders to maintain adequate stock levels.
● Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
● Managed department budgets and generated financial reports for management review.

● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
● Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
● Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
● Assisted coworkers and staff members with special tasks on daily basis.
● Organized logistics and materials for each meeting and took detailed
notes for later dissemination to key stakeholders.
● Created and maintained detailed administrative processes and
procedures to drive efficiency and accuracy.
● Established administrative work procedures to track staff's daily tasks.
● Liaised between clients and vendors and maintained effective lines of
communication.
● Supported company leaders by managing budgets, scheduling
appointments and organizing itinerary.
U.S Education And Adventure Travel Agency - Administrative Coordinator
Havana, La Habana Cuba
08/2018 - 10/2021
● Maintained office calendars to track important dates and deadlines.
● Created presentations and other materials to support organizational
activities.
● Greeted visitors with professionalism and enthusiasm to provide
support and direct guests to appropriate department.
● Maintained databases and contact lists to keep important contact
information accurate and up to date.
● Created and maintained detailed records of office expenses to
accurately predict future budget requirements.
● Answered phone calls and responded to inquiries from customers,
vendors and other external contacts.
● Managed and maintained electronic and paper-based filing systems to
keep essential documents and information easily accessible and
organized.
● Managed supervisor itinerary and appointments and streamlined
scheduling procedures.
● Organized spaces, materials and catering support for internal and
client-focused meetings.
● Oversaw appointment scheduling and itinerary coordination for both
clients and personnel.
● Organized meetings for executives and coordinated availability of
conference rooms for participants.
● Improved customer satisfaction scores through application of superior
conflict resolution and problem-solving skills. Havanatour S.A. - Tourist Guide

Havana, La Habana Cuba
09/2017 - 06/2018
● Guided groups of up to 30 people on scheduled tours.
● Built personal relationships with guests to promote positive
experiences.
● Shared historical and cultural context to keep tour informative and
provide more profound understanding of area.
● Communicated professionally with customers, answering questions
and addressing concerns to boost satisfaction.
● Adapted to unexpected schedule changes by being flexible and
adjusting itineraries to keep tours moving smoothly.
● Trained to handle medical issues and accidents to take appropriate
action and promote safety and well-being of tour groups.
● Managed tour groups by keeping on schedule and quickly handling
issues to promote positive experiences.
● Continued learning and updating knowledge about tour areas, culture
and history to provide accurate, timely and exciting information to tour
groups.
● Established positive relationships with tour members through fun and
engaging conversation.
● Collaborated with other tour guides to provide comprehensive and
enjoyable experience.
● Utilized effective communication and problem-solving skills to quickly
resolve customer issues.
● Demonstrated superior professionalism while interacting with
customers and vendors.
San Cristobal Travel Agency - Tourist Guide Havana, La Habana Cuba
12/2015 - 06/2017
● Researched information on Havana to provide accurate, detailed tours.
● Collected and deposited payments from guests.
● Answered questions, pointed out important features and offered
further details about special exhibits to educate visitors.
● Planned and organized tours by determining routes, selecting sights
and landmarks to visit, and coordinating transportation and
accommodations.
● Provided information on various sites throughout area, relaying little-
known stories to provide interest.
● Checked tour vehicles for cleanliness, safety and functionality.
● Assisted tour members with luggage, bags and maps while handling
other helpful tasks.
● Maintained accurate records of tour members and managed customer
paperwork for organizational maintenance.
● Trained to handle medical issues and accidents to take appropriate
action and promote safety and well-being of tour groups.

● Demonstrated superior professionalism while interacting with customers and vendors.
● Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
● Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Central Archive Of The Ministry Of Foreign Affairs - Foreign Affairs Coordinator
Havana, La Habana Cuba
06/2013 - 11/2015
● Interacted with customers by phone, email, or in-person to provide information.
● Produced high-quality communications for internal and external use.
● Provided quality clerical support through data entry, document
management, email correspondence, and overseeing operation of office
equipment.
● Provided meeting support by taking minutes and dictations.
● Routed business correspondence, documents, and messages to correct
departments and staff members.
● Maintained filing system and organized customer documents for easy
retrieval of information.
● Processed documents and materials to disseminate information to
appropriate parties.
● Edited documents to keep company materials free of grammar errors.
● Created and maintained detailed records of all office activities.
● Input data into spreadsheets and databases.
● Reviewed files, records and other documents to obtain information to
respond to requests.

Education
05/2013
Institute Martires De Girón
Havana Cuba GED
06/2008
Hopewell School
Ottawa, ON GED