Christina Shivcharan

I don’t just manage projects, I rescue them. While others scroll, chat, or mysteriously vanish during crunch time, I streamline, troubleshoot, and deliver results that speak louder than status updates.

With a background in call center operations and project administration, I specialize in turning mess into momentum and making efficiency look effortless.

If you’re looking for someone who gets it done without the drama, I’m your person.

From my first job as a Market Research Telephone Interviewer to an Intermediate Secretary, back to the market research field as a Supervisor, then back again to various administrative positions, and back once more to working in market research in various positions such as a Telephone Interviewer and Supervisor, while I start my micro ecommerce (artwork) business, I have gained extensive experience.

I have honed client and customer relationship skills from these positions, along with the administrative knowledge to effectively complete tasks:

• Telephone Interviewer @ Telepoll Market Research (2024 to 2025)
• Survey House Supervisor @ R.A. Malatest & Associates (2022 to 2023)
• Poll Worker @ Elections Canada (2021)
• Floor Monitor @ Forum Research (2017 to 2019)
• Telephone Interviewer @ Forum Research (2015 to 2017)
• Call Center Supervisor @ Headcount Research Service (2014)
• Project Manager (client-facing) @ Herman Miller Workplace Resource (2008 to 2013)
• Account Administrator @ Marquise Facilities Corporation (2006 to 2007)
• Office Services Manager @ Best Buy Canada Head Office (2005 to 2006)
• Facilities Coordinator - Construction & Facilities @ Best Buy Canada Head Office (2004 to 2005)
• Administration Assistant - Office Service Help Desk @ Best Buy Canada Head Office (2000 to 2004)
• Mailroom Clerk - Office Service @ Best Buy Canada Head Office (2000)
• Market Research Supervisor @ Farrell Research Group (1997 to 1999)
• Intermediate Secretary @ The Great Atlantic & Pacific Tea Company (1995 to 1997)
• Field Room Supervisor @ Creative Research International (1994 to 1995)
• Field Room Interviewer @ Creative Research International (1990 to 1994)

 I also have some non-profit sector experience from various volunteer positions:

•  Fundraising Donor Clerk @ Daily Break Food Bank (2024)
• Event Staff @ Second Harvest (2023)
•  Volunteer (Database creation) Staff @ Bee Ambassadors Canada (2019)
• Counselor @ Volunteer Toronto (2015)
• Special Events Assistant @ Second Harvest (2014)

I have been keeping my communication skills sharp by completing various LinkedIn certificate courses:

• De-Escalating Conversations for Customer Service (2024)
• How to Have Productive One-on-One Meetings (2024)
• The Manager's Guide to Difficult Conversations (2024)
• Working with Difficult People (2024)
• Customer Service: Call Control Strategies (2024)

In addition, I have a (Langara) College certificate in Advanced Applied Project Management.