CLAUDETTE RAIMOND RUIZ

I am a passionate and proud Mexican who believes in celebrating the rich tapestry of our culture and heritage. My outgoing and sociable nature has allowed me to connect with people from all walks of life, and along with this to create memories that last forever.

Operations & Customer Success ManagerOperations & Customer Success Manager

Bok Play Cafe 

- Support customers as they transition from sales prospects to active users of services, focusing on customer loyalty and building close long-term client relationships.
- Point of contact and lead from initial outreach through making the final purchase by them
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization
- Strategizes process improvements to ensure everyone completes their tasks on schedule.

Supervisor

MLSE

- Lead by example and provide ongoing coaching/training/motivation to the Real Sports restaurant team
- Work with the restaurant manager to prepare and organize seating plans
- Ensure pre-opening duties are completed and staff are assigned sections
- Verify the accuracy of incoming deliveries; ensure they are properly secured
- Assist in expediting food orders to the dining room
- Ensure order discrepancies are quickly resolved
- Supervise the floor during service; respond to customer concerns
- Ensure closing duties are completed in an accurate manner
- Document service issues and resolutions
- Assist with other administrative functions including employee performance reviews
- Accurately and efficiently administer scheduling and attendance records

Key Account Manager

Backstage Producciones 

- Responsible for managing and overseeing the communication efforts targeted at both business-to-business (B2B) and business-to-consumer (B2C) audiences. 
- Developed and implemented communication strategies, campaigns, and initiatives that effectively reach and engage audiences, considering their unique needs and preferences.
- Responsible for internal and external travels with the entire production team.
- Built and maintained strong client relationships (CRM) to drive business growth
- Responsible for sales and communication between key customers and internal design and production teams.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization

George Brown College

Honours Ontario College Diploma- Hospitality 2020-2022

Universidad Nacional Autonoma de Mexico

Bachelor of Arts in International Affairs- 2010- 2014