Curtis Talman

I am a dedicated professional, with many years of broad experience within a multi-unit environment in the Loss Prevention and Corporate Security Industry. I am a great Leader who cares about the customer and employee experience. 

Regional Loss Prevention Manager / Giant Tiger, Western - Canada                                              06/2020 - 10/2021 

• Responsible for overseeing and supporting 40 stores and leaders across Western Canada on all loss prevention/security related issues, i.e., theft, fraud, break & enters, alarm, facilities management issues, and shrinkage, COVID - 19 triage and other emergencies.
• Work closely with store leaders to identify areas of exposure and reduce shrink.
• This includes verifying compliance on existing policies/procedures, developing and implementing store and supply chain best practices.
• Responsible for conducting internal and external investigations regarding fraud, theft, and criminal activities.
• Consulted and assisted with Legal and Human Resources in all decisions that may require termination.
• Providing detailed report writing on investigations and incidents.
• Analyzed key financial data to identify loss reduction opportunities and participate in development and follow up of action plans.
• Regular store visits to conduct audits and provide alarm and camera support.
• Provide loss prevention and security training for new and existing managers and staff.
• Conducted detailed analysis focusing on the top shrink stores to identify inventory and/or cash losses and procedural gaps.
• Performed frequent Best Practice Reviews at stores to determine staff understanding and correct execution of policy, procedures and systems.
• Liaise with local law enforcement and suggest procedural changes to address current theft trends.
• Use of Point-of-Sale (POS) exception reporting systems, including building key performance indicators, queries/reports to identify potentially fraudulent activity.
• First point of contact for stores during emergency situations with regards to break & entry, robberies, other criminal activities as well as providing emergency and facility management support.
• Frequent travel as required.
• Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Manager, Loss Prevention / HBC - Calgary, AB                                                                              04/2018 - 05/2020 

• Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
• Responsible for the overall inventory shortage performance and total execution of the Asset Protection Strategy for their respective store.
• Ensures that all company policies, local, provincial, and federal laws are adhered to in the execution of internal and external theft investigations or inquiries.
• Works collaboratively with Customer and Associate groups within the store to ensure all objectives are clearly communicated and executed.
• Oversees and ensures the integrity of physical inventory by monitoring reports and audits on a daily and monthly basis with the Asset Protection Investigators.
• Consistently communicates with Store Leadership, Managers and Associates to drive awareness of inventory shortage results, shortage concerns and strategy initiatives.
• Provides final oversight of audit execution and internal audit readiness.
• Oversees a team of Asset Protection Investigators.
• Responsible for recruitment & selection, performance management and scheduling.
• Build good relationships with clients.
• Works with clients to ensure expectations are met and processes are followed.
• Work closely with scheduler to ensure coverage for all clients.
• Renew client contracts and negotiate new contracts.
• Conducts integrity investigations and interviews as required.
• Provides detailed report writing on investigations and incidents.

Loss Prevention Corporate Security Manager / Lowe's Calgary                                                     07/2016 - 04/2018 

• Implements loss prevention and safety programs.
• Overseen and coordinates processes to minimize loss while maintaining a safe working and shopping environment.
• Overseen risk management with regards to inventory and shrinkage
• Collaborates with all levels of staff including management and corporate and other stakeholders.
• Conduct orientation, training and mentorship around safety and loss prevention and ensured policies and procedures were adhered to.
• Responsible for responding to potentially violent and/or physical altercations.
• Coordinated all operational audits and prepare audit reports for store management and corporate directors.
• Responsible for audit reviews
• Conducted integrity investigations and interviews as required, both from an internal and external basis
• Overseen all aspects of inventory control, accuracy, monitoring and risk analysis.
• Liaisons with the varies distribution centers on logistic and irregularities.
• Responsible for providing safety reports, conduct inspections to maintain compliance with OSHA and corporate policy safety guidelines and policies (HazMat, local and regional compliance, etc.)
• Responsible for CCTV system and monitoring

Owner Operator of Loss Prevention / Citadel Consulting Inc - Winnipeg, Manitoba                          01/2012 - 06/2016 

• Provided loss prevention services to retail businesses such as;
• Investigation & Interviewing
• Conduct policy and procedure compliance audits.
• Conduct customer packaging compliance and piece count audits.
• Train new and existing management in the Loss Prevention basics
• Specialized in covert camera installs, domestic surveillance and reviews of operating systems.
• Overseen a team of 3-4 Investigators.
• Overseen and managed budget and forecasting
• Facilitate seminars and workshops with a focus on staff productivity and bottom-line enhancement.
• Provided process serving.
• Video equipment sales and servicing

Soppers Drug Mart – Manitoba                                                                                                              04-89 – 05-2010

• Held the position of Senior Investigator and numerous other role throughout my tenure

Education:

• High School Diploma

Professional Training and Certification:

• Reid Technique Interviewing and Interrogation course.
• Fraud Examination course – University of Manitoba Continuing Education.
• Red River Community College - Law, Litigation, and Manipulation Introductory courses.
• Private Academy Courses
• Basic Accounting, Profit Preservation, Growing Profitability Through Culture and Leadership, Finance.
• Surveillance Certification with the Hal Cunningham Surveillance Consultants.
• 2021 - Valid Alberta Security License through Alberta Justice
• Licensed Private Investigator (35363) and Guard with Manitoba Justice
• 2021 - Standard First Aid (CSA Intermediate) Level C CPR and AED.
• 2021 - WHIMIS Certification.
• Dangerous Goods Certification.
• Suicide Intervention Certified - Department of Corrections.
• Extensive training & knowledge of Closed-Circuit Television and installation applications.