Cyril Wani

Accomplished, results-driven Bilingual Director of Operations with 20+ years of leadership experience spanning Health & Wellness (EAP), Banking, and Finance industries. Proven expertise in managing large-scale, multi-site teams across North America, optimizing operational performance, and driving revenue growth. A strategic leader with a track record of successfully integrating multiple acquisitions, spearheading major technology implementations, and executing cost-reduction initiatives that have significantly improved efficiency and profitability. Passionate about continuous improvement, process innovation, and building high-performing teams that excel in fast-paced, dynamic environments. Skilled in negotiation, business planning, budgeting, P&L management, operations management, sales, and Contact Center leadership. Known for fostering collaboration, inspiring teams, and developing strong cross-functional relationships to drive business success. Dedicated to delivering excellence in customer experience, operational strategy, and performance optimization.

Areas of Expertise

• Trend Analysis / Forecasting / Budgeting
• Management and Organizational Development
• Development & Implementation of Operational Strategies
• Performance Management & Employee Engagement
• Call Center Operations
• Acquisitions / Transitions
• Customer Journey Mapping
• Team Leadership & Development
• Operation Management
• Cost Reduction & Efficiency Improvement
• Change Management & Adaptability
• Business Transformation
• Budget & PNL
• Process Improvement & Innovation
• Cross-Functional Collaboration
• Leadership & People Management
• Vendor & Stakeholder Management
• Customer Service
• Account Receivables / Collections
• Direct and Indirect Sales
• Strong leadership in managing large, cross-functional teams

Concordia University