D'mia Nicholson

I'm a knowledgeable and dedicated customer service professional with outstanding interpersonal skills. I know how to be a solid team player with an outgoing, positive demeanour and I have a proven knack for establishing rapport with clients. I can guarantee that I am highly motivated to boost customer satisfaction and contribute to company success.

Babysitter / Various employers 

Jan 2017 - Present

- Organized and cleaned home including common and play areas
- Assisted with homework assignments and projects across different subjects
- Engaged with children on individual basis to build positive relationships

Sales Associate / Ardene

March 2017 - September 2017

- Answered questions regarding the store and its merchandise
- Developed positive customer relationships through excellent service

- Maintained up-to-date knowledge of product and services

Call Centre Agent / Teleperformance 

May 2019 - August 2019

- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of company information 

- Provided knowledgeable responses to diverse questions

Social Media Manager / Just Call Anthony 

April 2018 - May 2020

- Wrote, edited and published brand- oriented blog posts across social media platforms
- Coordinated print and digital ads for a designated geographical farm

- Promoting the brand's image to encourage traffic to personal website

Carleton University 

2017 - Present

BACHELOR OF ARTS – Women's and Gender Studies