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Damir Karim

Damir Karim

Hospitality Industry

Customer Service / Support

London, Ontario

Social

About Damir Karim:

Determined team player striving to deliver the highest quality service.

Experience

Front Office Desk - Guest Service Agent Astana Radisson Hotel Managed front desk operations, including check-in and check-out procedures. 
Responded to guest inquiries and resolved any issues in a professional manner. 
Assisted with making room reservations and managing guest accounts.
 Trained in using hotel management software and front desk equipment. 
Processed cash/card transactions while delivering exceptional customer service. 
Arranged transportation for guests meeting/seeing off. 



Front House Receptionist - Bellman Astana Marriott Hotel 
Greeted guests and provided information about the hotel and local area 
Managed telephone and email communications with guests 
Assisted with maintaining cleanliness and organization of the front desk area 
Collaborated with other departments to ensure guest satisfaction 
Helped to guest with their luggage 

Education

Hotel and Resort Service Management College Fanshawe London ON Canada 2023-present

Organization Of Hotel Services College Astana Polytechnic Kazakhstan 2020 - 2022

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