Danawit giday

Friendly, Detail-oriented customer service and sales specialist with 5+ years of experience who provides 
personalized service to maximize customer satisfaction, meet sales targets, and increase profits. Expertise in all 
Microsoft Office suites and computer skills. Enthusiastic team player with creative problem-solving and strong 
negotiating skills.
Maintained 93% positive customer reviews and 21% above-average repeat customer scores. Highly work-driven 
and self-motivated, with a people-first attitude. Aiming to leverage my abilities to successfully fill the vacancy at 
your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Sales Associate and Cashier / OVS Fashion store 2015 - 2019

• Opened a new store from scratch and work on 75% of shifts, including counting, unpacking, pricing, 
organizing shelves, promoting, and training by an international visual merchandiser team.
• Maintained a 20% cross-selling rate, beating store targets by 25%. Commented by management for 
excellent customer communication.
• Build a highly satisfied and loyal customer base through engagement and Signed up 20% of assisted 
customers for company loyalty cards.
• Assisted in Daily tasks including merchandising, pricing markdowns, refunding, and transaction 
processing, and trained 3 new team members in cash register operation, stock procedures, and 
customer service.

Customer Service Cashier / Sunterra, Calgary 2022 – 2023

• Ensure proper procedures for customer checkout, handling of tenders, and use of PLUs
• Maintain attractive customer service displays using proper marketing material
• Answers market telephone calls and Process online grocery order invoices
• Assist customers with pick-up orders and Memorize popular product codes
• Knowledge of the company loyalty program
• Signed up 13% of assisted customers for company-branded credit cards.
 

Sales Associate and Cashier/ Bath & Body Work Edmonton, AB 2021 – 2022

• Greeting customers and providing an outstanding in-store shopping experience. Operated POS system 
with 100% accuracy and zero errors.
• Restocked shelves and faced products in step with company policy. Achieved 100% compliance with our 
"always faced" guideline.
• Provide cross-sale and up-sale product recommendations to customers, Collaborated with 18 team 
members to hit 97%+ customer satisfaction.
• Understanding customer needs. In addition, acting as the backup cashier to help minimize customer 
wait times and provide timely customer service.
• Worked with store management to maximize sales and achieved an average of 89% to 125% of sales 
targets.

Administration Assistant/ Revital health, Calgary, Ab 2020 - 2021

• Assisting in incoming and outgoing mail, email, faxes, and scheduling.
• Work in collaboration with Clinic Manager and team Revival to achieve business outcomes. 
• Familiarity with MVA, WCB, and Private Insurance claims.
• Managing front office reception area by Greeting walk-in customers, cleaning and organizing desks, and 
visitor lobby.
• Prepare required financial reports, Billing, and schedule, prepare supply ordering and inventory list of 
office supplies to be ordered.

Administrative assistant\ Bredin College of business and health