Deep Patel

Enthusiastic and hardworking customer service representative with extensive background in serving customers in fast-paced retail environment. Offer strong customer service and adaptability. Versatile with proven experience of quality service.

I have a diverse background in customer service roles. Starting as a Banking Advisor at Axis Bank in Mumbai, India, from May 2020 to October 2021, I managed various cash and check transactions, assisted customers with account openings, and efficiently resolved their complaints. I interacted with numerous clients daily, ensuring their needs were met promptly and accurately.

Later on, after coming to Canada for my further education, I transitioned to The Alley in Mississauga, ON, since July 2022, as a Barista, I've honed my skills further. Handling over 200 clients daily, managing 30+ cash transactions, and occasionally leading a team of 5+, I've consistently maintained the quality of service. I excel in understanding customer preferences, recommending suitable options, and successfully upselling products. Working across multiple locations, I've trained staff members while meeting high standards and ensuring customer satisfaction during peak hours.

I pursued my education with a focus on finance and business administration. At Humber College in Toronto, ON, I earned a Post Graduate Certificate in Financial Planning (CIFP Diploma). Prior to that, at York University, also in Toronto, ON, I completed a Post Graduate Diploma in Business Administration. My academic journey began at NMIMS University, where I obtained a Bachelor of Science in Finance. I demonstrated a commitment to continuous learning and skill development throughout my academic career.