Dhruba ( DRU) Ray

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Logistics E-commerce COORDINATOR 

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• Versatile, service-centric professional with strong academic background and hands-on experience in supply chain and logistics functions. 
• Skilled in collaborating with external service providers, monitoring orders, and liaising with vendors to ensure top satisfaction.
• Proficient in administrative functions ranging from documentation and correspondence to procurement, filing, record-keeping, and reporting. 
• Blends analytical, strategic planning, and technical skills to ensure timely, quality, and cost-effective distribution of goods/orders for a wide range of clients on a global level. 
• Works effectively with cross-functional teams in fast-paced environments.
• Three years of experience being an ambitious person, self-determining, tremendously coordinated, a business-determined distinct individual Skills with Amazon, additional experience on other platforms such as Google, YouTube, and Facebook.
• Enormously prepared and well-prearranged, with robust devotion to work and the aptitude to exertion numerous developments in tight deadly lines with teams dealing with new products for working with customers, new vendors, and teams.
• Extraordinary liveliness smooth and a desire fulfilled all Duties of the category of forum support in web-based platforms.

Six years of experience Multitasking ability to work with customers either on the phone, by email, or by a web-based chat with inquiries on different platforms.

• Two to 3 years of management/organizational skills and experience working with cross-functional, fast-paced teams, customer vendors or drivers’ companies.
• 1 Year of Advertising skills and strategies to work in Inventory for shipping or buying and maintenance. 
• Ability to work internally or externally between different departments sharing information about inquiries to be solved for customers, clients, and vendors with maximum efficiency, analytics 

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CORE COMPETENCIES

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• Vendor Relations Procurement Operations Documentation Reporting Records-Keeping 
• Online Systems Cross-Functional Communications Contracts Administration 
• Purchasing Principles & Practices Negotiations Inventory Tracking & Forecasting 
• Transportation Import & Export ERP, SAP, MS Project MS Office 
• Supply Chain & Logistics Operations Management Strategic Planning 
• Warehousing & Distribution Continuous Process Improvements Freight Forwarding 
• E-Commerce Platforms Data Analysis Sage Sales Support Purchase Orders 
• Document Control CRM Shipping Excellent Communication Skills 
• Accuracy Teamwork Skills Shipping Logistics Coordinator Shipping 
• Service Levels, Transport, Data Entry, Data Input, Bill of Lading, Manage, Coordinator
• Work Independently, Marketing, SEO Tools, Analytics, Merchandising, Customer Experience, 
• Content Management Systems Content Management Zoom, Publishing, Web Analytics, 
• Analytical Ability, Training and Development, Online Analytics, SEO, Creative, Marketing, 
• Merchandising, Creative. Marketing, Communication skills, Goals, Flexible, Innovative, Leadership, 
• Competitive, Collaborative, Problem-Solving, English, Web Analytics, Imagery, Changing environment 
• SOPS, Resolving Customer Complaints, Problem Solve, ERP Software, Consulting Front-End, Back-End 
• Management Experience, Stock, Workflow, Business Analytics, Attention to detail, passion, caring, driven, positive,
• Worked with Tight deadlines, Solving problems, Independent, organized, Finance, Performance Coordinator, Collaboratively, 
• Best Practices, Photo Editing, Editing, Project management, Account Management, subject matter expertise, Photo editing software, performance metrics, marketplace, platforms, education

APPLE EXPRESS COURIER LTD. Mississauga, Ontario
Logistics / E-COMMERCE COORDINATOR (TriOS College Internship) (OCT-2021-FEB.2022)
● Contributed to e-commerce services excellence by working with E-Commerce Specialists to maintain continuous contact with agents and service providers, providing customer updates to ensure timely and quality deliverables.
● Coordinated logistics CRM in collaboration with another dispatch, driving teams, and departments covering national and internal freight.
● Served as point of contact between drivers, vendors, customers, and other departments regarding online merchandise inquiries via email or phone, documenting customer issues and feedback with a focus on supporting service improvements and solutions development.
● Administered orders receipt, review, and verifications utilizing digital/technical tools (Google Maps, Geocoder, Canada Post Address Verification, and Currier Complete software) 
● Encompassing dispatch information updates report generation and providing recommendations to ensure customer satisfaction.
● Worked with a cross-functional team to achieve objectives in a fast-paced environment.
● Delivered Client Assistance and sales assistance to consumers 
● Followed up with customers with special instructions to be followed by the delivery driver & confirm delivery time with the consumer and confirm successful delivery with the driver 
● Delt with Transportation management team and transportation driver with success 
● Always following Honest work ethic as well as customer and transportation escalation to solve most problems 
● Dedicated customer service with a reliable team to solve lost or stolen package
● Supplied necessary information to the customer to obtain an invoice or receipt of the purchase order
● Relay/validate correct information to vendors about Invoices-orders
● Always verified each delivery order with Google map and PMS Software with the driver/ destination for delivery and do follow up with the driver for successful delivery 
 

CSR/ Representative/Ecommerce    -  (Just Print Canada - Old Toronto, ON -   February -2021 - April-2021 
● Dealt with Customer either face to face or telephone or by email with Satisfaction
● Directed customers and subcontractors to resolve issues about Lost or stolen packages
● Fulfilled Customers, Vendors, Contractors to ensure their all have the correct information
Warehouse/Ecommerce |       - Metro Inc, Vaughn, ON,    March 2020- Dec 2021
● Taking orders online, either by telephone or email or online web.
● Ensuring all Statistics, reports or documents are up to date
● Arrangement with customers, clients, subcontracts issues and accomplishment responsibilities with success.  
CSR/E-commerce coordinator      -  (Best Western Plus - Mississauga, ON  November -2019 - January-2020
● Joins consumer and customers conferences to make them satisfied
● Maintained and organized all reports or paperwork accurately
CSR/Ecommerce - Coordinator       - (Novotel Hotel/Westin Toronto Pearson - July-2019 - November-2019
● Prepare Reports online for daily sales
● Deal with customers’ inquiries by email, phone, or web
● Directing delivery driver to the correct address VIA telephone and google map
CSR /Coordinator            - (Comfort Hotel - Toronto, ON   January-2016 to March-2019
● Daily prepare Reporting status
● Talk to customers, vendors & subcontractors by resolving issues
● Permanently use upscale method for customers and make sure there are satisfied with our service 
CSR/ Coordinator                      - (Comfort Inn City Centre - Toronto, ON  January-2015 January-2016
● Checking in Customer Report daily
● Answer customer inquiries by email, telephone, or webchat.
● Making sure all customers are satisfied everyday  
 

● Diploma in Supply Chain and Logistics (2021-2022) (TriOS College), Toronto, Ontario
● Diploma in Hospitality (2014) (JFK School of Business)          Montreal, Quebec
● Microsoft Office Certification, 
● Certified FedEx Provider| 
● Language-French/English

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 ACCOMPLISHMENT

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● Speaking Language- French/English/ Bengali / Hindi/Urdu
● Software Proficiency: Software: Currier Complete: Sap: Microsoft Office Suite All, Outlook, Aux Web, Geocoder, 
● Customer Service: Achieved six years in Hotel Hospitality Industry
● 3 years of Digital marketing in google, amazon, youtube, facebook
● 3 years of Web designing
● 3 years of photo editing skills
● 3PL Shipping/Receiving office Experience for about 6 years
● Instant learning skills/quick learner,