
Dhruv Mangla
Customer Service / Support
About Dhruv Mangla:
BBA graduate (Finance) with a proven track record of maintaining precision in fast-paced operational environments. Currently leveraging my analytical background at PepsiCo to ensure quality assurance and supply chain integrity.
I specialize in translating complex data into actionable insights whether through financial forecasting and credit evaluation or maintaining near-perfect inventory accuracy. With experience in QuickBooks, Sage 50, and variance analysis, I am dedicated to helping organizations improve their financial health through meticulous operational oversight and strategic planning.
Experience
ROFESSIONAL EXPERIENCE
PepsiCo (Frito-Lay) | New Minas, NS Financial Operations & Compliance Lead | 03/2023 – Present
Collaborated with cross-functional logistics and production teams to resolve complex documentation disputes, identifying and implementing process improvements that cut processing delays by 30%.
Verified complex, high-volume supply chain documentation to ensure strict adherence to internal company policies and industry regulations; managed audit trails resulting in zero non-compliance findings over a two-year period.
Directed data tracking for a major global supply chain, maintaining a 99% accuracy rate to ensure reliable financial reporting and prevent revenue loss.
Fostered a high-performance culture by leading monthly Health & Safety training and mentoring team members on operational standards and risk controls.
Acadia Shaker Cup | Wolfville, NS Founder & Operations Manager | 10/2022 – 12/2022
Directed end-to-end cash flow, budgeting, and sales forecasting for a branded retail venture, achieving break-even profitability and 100+ unit sales in the first 30 days of operations.
Negotiated commercial contracts with vendors and tracked outstanding payments to maintain business solvency and optimize accounts receivable workflows.
McDonald's | New Minas, NS Customer Dispute & Resolution Lead | 10/2022 – 03/2023
Acted as a lead representative in high-stress, fast-paced environments to manage conflict resolution, effectively de-escalating customer disputes and negotiating immediate, satisfactory outcomes.
Managed daily transaction processing with strict attention to detail, maintaining 95% order accuracy and zero cash variances across high-volume shifts.
Education
Bachelor of Business Administration (Minor in Finance), Acadia University
Graduated – 05/2025 | Wolfville, NS
Relevant Coursework: Financial Accounting, Managerial Accounting, Financial Management, Economics, Business Law
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