Diana Feria Angeles

Analytical and efficient information technology professional with more than 5 years of experience. Adept in Information Technology Tools that include Cloud Based Technologies-web Applications, Software as a Service (SaaS), Next cloud, SharePoint, Microsoft Teams,  Electronic Data Interchange (EDI), Service Now, Power Bi, Tableau, Microsoft SQL (basic), JIRA, and APIs with an excellent knowledge of Microsoft Office Suites. Strong team and client orientation, with excellent communication and interpersonal skills. Ability to work under pressure to optimize processes and look for innovation. Working knowledge of English, Spanish and French. Working knowledge of English, Spanish and French.

Work Experience

Regulatory Business  Analyst                                                                   March 2022 - Present

Zurich Insurance                                                                                       Canada

• Manage managing various aspects of the Zurich Canada insurance documentation processes in accordance with organizational, statutory, and regulatory requirements and closing out requests when completed and advising the stakeholders.

• Produce deliverables and review them with the Underwriting Department in collaboration with Product Development and Information Technology Departments to meet project deadlines.

• Managing the documentation process using the company’s tools including SharePoint, Project Lifecycle Pipeline, Workshare Compare, JIRA to work on various agile projects.

• Interacting with the IT team to process final documents to JIRA systems.

Analyst                                                                                              August 2018 –October 2022

Meade Willis                                                                                                            Canada- Peru

• Interpreted business requirements for EDI projects, through validation, and assessment to establish technical documentation related to a project that included requirements description, proposed solution, and analysis.

• Worked with a multidisciplinary team to define functional requirements that described the capabilities that an EDI solution had in terms of its behaviour and information.

• Collected and analyzed information from stakeholders about different EDI projects to and ultimately design requirements specifications by producing guides, reports, and manuals.

• Provided guidance and orientation to clients on application tools requirements that were necessary to support the exchange of customers’ electronic transactions with other partners. These included Ansi X12 and EDIFACT transactions based on different EDI solutions and protocols.

• Set-up various EDI electronic data interchange transactions using Ansi X12 and EDIFACT Standards to virtually exchange documents using Easylink, OpenText as a Value-Added Network for certain Hubs and assisted with technical issues by fixing some raw data in documents with Electronic Data Interchange (EDI) format.

• Worked with Developers, forwarding various of technical issues such as system alerts, file processing issues using Service Now and forwarded change requests to assist clients on a timely manner. 

• Acted as liaison between Project Manager, Developers, sponsors, and other stakeholders, regarding different types of EDI projects such as system integrations, systems migration, and participated in the project lifecycle of various cloud-based web applications for supply chain solutions such as Commerce Web Service, Web Order Management platform, Warehouse Management Platform, Inventory Management, E-invoicing platform, among others, including different API’s, to establish a connection between two partners using different Enterprise Resource Planning (ERP) systems through MFT Value Added Network.

• Participated in the designing, testing, and quality assurance of web applications for electronic transactions process models, test cases and validation criteria to develop different SaaS solutions.

• Trained clients in the use of various web application platforms including Commerce Web Service, Web Order Management platform, warehouse management platform, E-invoicing platform, among other platforms, improving efficiency.

Applied Business Analysis Post- Graduate Certificate Program                            September 2021 – August 2022

University of Manitoba                                                                                Winnipeg, Canada

International Master’s in Management                                                        April 2015 - August 2016 EADA International Management Development Center                                          Barcelona, Spain                                                                                                                                                                         

Master of Business Administration - MBA                                          April 2015 - August 2016 CENTRUM PUCP / Graduated Cum Laude                                                       Lima, Peru 

Life Member of Beta Gamma Sigma Honor Society                   

Bachelor of Business Administration                                                August 2007 - August 2013

 UPC- Peruvian University of Applied Sciences                                                               Lima, Peru