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Dipanjan Acharyya

Dipanjan Acharyya

Customer service and Sales

Customer Service / Support

Toronto, Ontario

Social

About Dipanjan Acharyya:

7 years of experience in Key Account Management. 

Experience

Experience: 

ROGERS COMMUNICATIONS | TORONTO, CANADA

Sales Associate | July 2022 – Present

  • Providing sales support to customers, dispute handling and educating customers on services and devices and help them make an informed decision. Providing weekly marketing feedback to Area Sales Manager regarding strategy implementation and product promotion
  • Following all end to end procedures, verification and validation of business account opening and assigning authorised contacts for the account. Manage risks by adhering to compliance routines, processes, and controls to protect customer and shareholder interests while completing transactions
  • Consistently achieved weekly sales target by cross selling and promoting additional products and services while maintaining a customer satisfaction rate of 100% for the last 3 months

 

ASTRAZENECA | KOLKATA, INDIA

Key Accounts Manager | Jun 2021 – Jul 2022

  • Understanding brand strategy and leverage market understanding and consumer insights to inform and shape brand philosophy, positioning and growth strategies
  • Conduct local marketing programs collaborating with respective divisions within the company to achieve sales targets combining strategic and break-through creative development
  • Problem solving under pressure and ensuring execution of the company’s strategic marketing guidelines and conduct activities within the territory
  • Proactively developing trust relationships with a portfolio of healthcare professionals within major institutes to ensure their loyalty to the brands
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives within compliance
  • Expanded customer base and improved penetration in my territory by 20% within the first month. 35% within the second month and more than 58% by the end of the 3rd month

 

INTAS PHARMACEUTICALS | KOLKATA, INDIA

Senior Area Business Manager | March 2017 – May 2021

 

FIVESTAR PRINT | AUCKLAND, NEW ZEALAND

Marketing Specialist | September 2015 – January 2017

 

ECOTRAVELS | AUCKLAND, NEW ZEALAND

Marketing Assistant | June 2014 – September 2015

Education

Master of Business Administration (Marketing major) | Auckland Institute of Studies | Auckland, New Zealand | 2014

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