Divyansh Dabral

I hold a Bachelor's degree in Commerce and have accumulated valuable experience working as an Operations Associate at Delta Airlines, where I honed my communication skills and expertise in customer service while assisting US customers. Additionally, I have experience working in Canada at a convenience store, which further developed my customer interaction capabilities. I am now eager to join FedEx to enhance my skills and contribute to their success.

At WNS Global Services (Delta Airlines) in Gurgaon, India, I handled live US customers through messages and calls, assisting them with flight bookings and itinerary changes. I received recognition and certificates for achieving key performance indicators (KPIs). Additionally, I focused on maintaining a healthy work environment, ensuring effective and efficient collaboration among team members.

The International Business course provides an in-depth understanding of global commerce, focusing on the economic, cultural, legal, and political factors that influence international trade and investment. The course covers topics such as global marketing strategies, international finance, cross-cultural management, and the complexities of operating in diverse international markets. Students learn to navigate and address the challenges and opportunities presented by the global business environment, preparing them for careers in multinational companies and global trade organizations.