Domnin Gaurier

Experienced in customer service, I have held positions as inroom dining server, hotel receptionist and night auditor. Quick learner, I'm highly adaptable to customer expectations, working efficiently and dealing calmly with problems and complaints. My team spirit, versatility and professional attitude make me an ideal candidate to provide exceptional service. I am available now with a valid work visa.

InRoom Dining Server — 1 Hotel / 1 Kitchen Toronto - 5 stars Hotel / Restaurant

Toronto, Canada — Jul 2022 - Sep 2022

• Provide welcoming customer service by sharing information about restaurant offerings, including personal recommendations.
• Take customer orders accurately, answer questions and advise on menu choices.
• Be familiar with the different menus offered by the hotel/restaurant, including dish descriptions, potential allergens and pairing recommendations.
• Handle special customer requests, such as specific diets, allergies, culinary preferences or dietary restrictions.
• Deliver meals directly to guest rooms, ensuring punctuality of deliveries and careful presentation of meals.
• Contribute to a positive team environment by reinforcing good morale, respect and integrity towards other team members.
• Assist with restaurant closing procedures by cleaning tables, chairs, and work surfaces. Properly store cutlery, glassware, and dishware in designated areas.
• Collaborate with the kitchen team, bartenders, and other servers to ensure effective coordination of service.

Hotel Front Desk — Domaine de la Forêt d'Orient - 4 stars Hotel with restaurant, Golf and SPA

France, Rouilly-Sacey — Feb 2022 - May 2022 

• Communicate and adapt to each customer's needs using clear, professional language. 
• Respond to all customer requests, whether in person, on the websites or by telephone.
• Communicate effectively with all staff (restaurant, SPA or management).
• Check-in and check-out guests/groups, calculate charges and receive payments. 
• Investigate and resolve complaints and claims, ensuring customer satisfaction.
• Provide general information on local points of interest.
• Maintain full knowledge of all hotel offerings (rooms, golf offers, menu...).
• Comply with emergency and safety procedures.
• Sell golf store and regional products.
• Monitor and maintain cleanliness, hygiene and organization of assigned work areas.
• Assist other employees to ensure adequate coverage and prompt service.

Night Auditor — Domaine de la Forêt d'Orient - 4 stars Hotel with restaurant, Golf and SPA

France, Rouilly-Sacey — Aug 2021 - Nov 2021

• Control the till and complete balance sheets and till reports.
• Use of an electronic payment terminal for all transactions.
• Perform light housekeeping and cleaning duties.
• Ensure security by performing one closing and several security rounds. 
• Collect all meal trays left by customers on each floor.
• Prepare breakfast in compliance with all food presentation standards.

DUT MMI (Diploma in Technological Studies) - Diploma 2 years - No equivalent - Troyes, France
Multi-skilled: web development, graphic design, video and communication Mastery of computer tools (Office Suite and Adobe)

High School Diploma

Saint François de Sales - Troyes, France