Draedn Groves

Certifications and Awards:
Honour Roll (2023)
(Cisco's) CCNA
(Cisco's) Intro to Data Science
Networking Academy Learn-A-Thon 2024

Academic Award
Athletic Award
Food Handler's Safety Certificate (Previously held)

Software Applications and Programs:
Microsoft SQL service
IntelliJ IDE, VS Code
HTML, CSS, JS
GitHub
RUFUS
CMD, PowerShell
VMware
JIRA
Wireshark
PuTTY, Tera Term
Packet Tracer.
Education
 

Highlights of Qualification:

Excellent communication skills
Fast learner
Strong teamwork/collaborative skills
Great problem-solving skills
Dependable and adaptable
Excellent attention to detail
Critical thinking skills
Calm under pressure
Active listening skills
Positive attitude
Organization skills
Creative thinker
Excels in conflict resolution
 

Personal/About Me

Aspirations:
Short Term (within 3 years):
Completion of Cisco's "Introduction to Cybersecurity"
Starting Skills for All courses such as:
Ethical Hacker
Endpoint Security
Network Support and Security
Network Defense
Data Analytics Essentials
Cyber Threat Management
Long Term (within 10 years):
CompTIA – A+
CompTIA Network+
Linux LPIC-1
Microsoft certifications
Cloud-Based certifications

Hobbies and Interests:

Video Games
Rock Climbing
Health & Nutrition
Classical Music
Puzzles
Fantasy
Language Learning
Victorian Era Architecture
Calligraphy & Rune creation
Jewellery

Work Experience
Sales Associate     06/2016 – Current
Trader Joe’s Second-Hand Store – Oshawa, ON, Canada
Operate and manage the store’s physical safe, security system, cash register, showcase cabinets, and more without supervision.
Maintain necessary knowledge about store products to provide the best customer service.
Answering phone calls and finding creative solutions to various predicaments customers might have.
Document company paperwork and customer service contracts while maintaining customer privacy.
Handle, test, and purchase valuable materials with no supervision. (Precious metals, gemstones, antiques, and more.)

Warehouse Employee                  04/2021 – 11/2021
The Home Depot – Oshawa, ON, Canada
Engaged in nightly team meetings allowing for a cohesive and clear plan to be formulated on the required tasks.
Organized and distributed freight to shelves. 
Managed skids by creating them involving scanning product SKUs, printing the skid details, as well as wrapping and banding them.
Maintained safety by conducting safety inspections and ensuring the building was clean and without hazards.
Operated the cardboard bailer with minimal to no supervision.

General Technician     05/2017 – 02/2020
Durtek Security – Oshawa, ON, Canada
Troubleshooted faulty connections reporting my findings and fixing them accordingly.
Terminated and ran CAT 5E & 6 wire throughout physical properties, allowing the security system to function with adequate attenuation.
Conducted service calls and communicated the functionality of their security system in a clear concise manner.

Factory Worker      05/2017 – 08/2017 
Gladstone Cadbury Factory – Toronto, ON, Canada
Overcame various company quotas while palletizing, resulting in the company being ahead of its projected schedule.
Independently completed various tasks that required not only attention to detail but were time-sensitive as well.

Education
Durham College      (09/2023 - 04/2025)
Computer Systems Technician [Diploma]
Current GPA: 4.36 / 5

Database: Worked with Microsoft SQL server and database manipulation.
Programming: Python, Java-exception handling, and data validation.
Web Development: HTML, CSS, JS, and web accessibility
Hardware and Software: Built and troubleshoot PC components-navigate Windows more efficiently (improving power-user capabilities)
Communication: Client support (responding to customer concerns) and creating, servicing, and closing Jira tickets as well as creating company proposals.
Network: Configured Routers and Switches. Created functional networking topologies physically and in Packet Tracer and troubleshooting networks.

University Of Ontario Institute of Technology  (01/2024 - 04/2027)
Information Technology [Bachelor's Degree]
Current GPA: 3.55 / 4

Tackled a variety of aspects involving computer architecture (Manipulation of binary digits, check bits, read and write functions, and much more)
Collaboratively worked on large professional research papers alongside a randomly assigned partner.
Independently researched, worked on, and completed the final project paper. Despite a variety of obstacles in the way, I still managed to finish the course with nearly 90%.