EBRAHIM AZIMISOORANI

As a computer engineering graduate with a master's degree and expert level certifications in  Security, I bring a wealth of experience in managing large-scale projects in network and systems administration, security, and cloud computing. I am proficient in nework protocols such as TCP/IP, DNS, DHCP, and have knowledge of cloud infrastructure like AWS, Azure, GCP. With hands-on experience in firewalls, Active Directory, VPNs, monitoring, diagnostics, and troubleshooting, I am adaptable, quick to learn, and a dedicated team member.

Senior Technical Support Engineer, Check Point Software Technologies, Ottawa, Canada

August 2023 – Present

• Advanced troubleshooting of intricate software and hardware issues, showcasing adept problem-solving skills.
• Implementation and analysis of security solutions, encompassing firewalls, intrusion prevention, and data loss prevention.
• Provide assistance in the prioritization, examination, and management of cybersecurity incidents. Evaluate detected malicious actions within the computational environment to ascertain exploited vulnerabilities, methods of exploitation, and the impact on systems and data.
• Escallation point for unresolved, critical or political issues
• Remain up-to-date with emerging security threats and countermeasures, consistently expanding my understanding of industry-recognized security solutions.
• Mentorship and guidance for junior engineers to encourage team collaboration and knowledge sharing.
• Delivering comprehensive cross-platform support (Linux, Windows), demonstrating versatile technical capabilities.

Technical Support Engineer, Check Point Software Technologies, Ottawa, Canada

August 2022 – Aug 2023

• Manage and maintain security technologies, including firewalls, intrusion detection and prevention systems, as well as tools for security information and event management (SIEM).

• Identified, troubleshooted, documented, and replicated customer problems and escalated complex problems in accordance with internal processes.

• Offer guidance to clients regarding the containment and elimination of threats.

• Work closely with senior team members to contribute insights and guidance in shaping the development of evolving customer solutions.

• Served as a primary point of contact and provided technical support for assigned security products through inbound phone, email, and web requests.

• Kept affected parties and upper Management informed of progress and resolution.

Regional Trainer, Dominion Voting System (Fixed-term contract - Election 2022), Ottawa, Canada

April 2022 - June 2022

• Provided in-person training sessions to those who supported the 2022 General Election in Ontario.

• Planned classroom, scenario, and lecture-based training sessions for key returning office staff.

• Documented and reported all anomalies and issues encountered for all hardware and software products and/or any training deficiencies identified.

• Provided Election Support and setup, Logic & Accuracy Testing throughout Advance Vote period.

Network Engineer, TavanGostar Telecom, Iran

May 2018 - Jan 2021

• Assisted in the design, configuration, and maintenance of network infrastructure components.

• Monitored network performance and troubleshooted connectivity issues to ensure optimal system functionality.
• Collaborated with senior engineers to implement security measures and maintain network integrity.

Master of Engineering in Electrical and Computer Engineering, University of Ottawa, Ottawa, Canada

Jan 2021 - April 2022

Relevant coursework: Network Security, Computer Communications, Network Access Techniques, AI-Enabled Wireless Networks, Photonics Networks, Optical Communications.

Master of science in Electrical Engineering, Shahid Rajaee Teacher Training University 
Sep 2014 – Aug 2017