Ehinome Osezua

My name is Ehinome Gloria Osezua, an enthusiastic and results-driven Customer Service professional with over 5 years of invaluable experience in delivering exceptional customer experiences. Throughout my career, I've had the pleasure of working in diverse industries, honing my skills and expertise to create lasting impressions with every interaction. As a firm believer in the power of outstanding customer service, I am on a mission to connect with individuals and businesses, fostering strong relationships and driving customer satisfaction to new heights.

I take immense pride in my ability to remain calm and professional in even the most demanding situations. My passion for helping people and resolving their concerns has allowed me to consistently exceed expectations and build a loyal customer base. With a genuine commitment to understanding the unique needs of each customer, I actively listen and empathize, ensuring they feel valued and heard.

My skills include providing excellent customer service spanning from over 5 years in the logistics industry to 3 years in the hospitality industry. My motivations lies in my ability to provide exceptional customer experience.

One of the core values I bring to my role as a Customer Service Representative is my unwavering dedication to going the extra mile for customers. By anticipating their needs and providing proactive solutions, I aim to create memorable experiences that leave a lasting positive impact. My flexibility in working shifts, including evenings, weekends, and holidays, further demonstrates my commitment to putting customers first and going an extra mile to generate sales.

• Achieved a 96% customer satisfaction rating, surpassing industry benchmarks.
• Handled an average of 150 customer inquiries daily, maintaining a positive attitude and resolving issues promptly.
• Assisted in seating and serving over 1000 guests weekly, ensuring smooth dining experiences.
• Processed more than 300 orders daily accurately, contributing to a 15% increase in order accuracy rate.
• Upsold menu items to customers, resulting in a 20% increase.
• Responded to customer feedback, addressing and resolving complaints, leading to a 25% reduction in negative reviews.
• Collaborated with kitchen staff to ensure timely and accurate food preparation, reducing wait times by 10%.

• University of Manitoba, Applied Business Analysis, Extended Education 2023 - 2024
• Delta State University, English and Literary Studies