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Hamilton
Ekaterina Popova

Ekaterina Popova

Administrative clerk

Administrative

Hamilton, Ontario

Social

Services offered

A young professional with a customer service and administrative background, looking for remote opportunities. Passionate about HR management and recruitment.

Administrative support
Customer service
Recruitment
Hr management
Approximate rate: CAD$ 17 per hour

Experience

 Administration clerk
Market on Millstream		Jan 2023-Jan 2024  
  • Communicated with customers in person and via the phone and accommodated their concerns and inquiries
  • Collected statistical and financial data from invoices and made changes in the SMS corporate computer system 
  • Effectively organized, correlated, and filed paperwork
  • Carried out day-to-day duties accurately and efficiently
  • Price changes, preparation of price tags 
  • Managed interactions with callers, customers, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment
  • Successfully applied skills and ability to operate office equipment
 

 

Reservations agent

ETG (Ostrovok) 

Dec 2019 - Dec 2021 
  • Communicated with B2B and B2C partners of ETG (Emerging Travel Group) including hotels, guest houses worldwide, and its suppliers (Hotelbeds, Agoda,
  • Expedia), carefully handled reservations of clients and accommodated their concerns and requests through effective communication via phone and email
  • Collected statistical data and prepared reports
  • Quickly mastered new skills and applied them to daily tasks, improving job efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, positive and professional attitude, and willingness to help clients when necessary
  • Worked flexible hours; weekends and holidays shifts

 

 

 

Education

 

Business Administration Diploma in HR Management And Leadership 

Camosun College, Victoria, BC

Apr 2024  

 

 

Master's Degree In International Business, Business Administration – HR Management & Leadership 

Rostov State University of Economics 

Jan 2021  

 

 

Bachelor's Degree In Economics And Finances

Rostov State University of Economics 

Jan 2019  

 

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