Ella Okonkwo

I am an operations and project management professional with over 8 years of experience, including a strong background in customer service within the technology sector. My career is defined by a passion for driving organizational growth and streamlining processes to achieve strategic goals. I have a proven track record in leading remote teams to success through innovative strategies and collaborative technologies.

Throughout my career, I have excelled in developing and implementing operational strategies, deploying scalable systems, and fostering a culture of excellence. My technical expertise includes proficiency in Microsoft Office Suite, CRM software, data analysis, project management tools, and agile methodologies. I am adept at managing complex projects, optimizing operations, and delivering exceptional results.

In addition to my project management and operational skills, I have extensive experience in customer service. I have successfully managed customer onboarding, lead generation, account management, and implemented cross-selling and upselling techniques. My customer-centric approach has consistently led to high levels of client satisfaction and retention.

I am dedicated to maintaining operational excellence while upholding company values and objectives. I thrive on challenges and am committed to continuous improvement and professional growth. Let's connect and explore how my skills and experience can contribute to your organization's success.

Professional Experience

RoseDivine Hope Foundation Inc. – Toronto, Canada | 02/2021 - Present
Director of Operations and Project Management

• Enhanced operational efficiency by 40% through agile methodologies.
• Increased employee satisfaction by 20% through coaching and mentoring.
• Achieved a 95% project completion rate on or ahead of schedule.

Life Guards Ltd – Remote | 02/2019 - Present
Technical Project Manager (Part-Time)

• Delivered projects within budget and timelines, improving efficiency by 30%.

Funding Talent Inc. – Remote | 08/2021 – 12/2021
Customer Insights and Project Specialist (Contract)

• Enhanced program effectiveness and optimized service delivery.

Archdiocese of Toronto – Toronto, ON | 03/2018 – 05/2021
Project Office Coordinator

• Improved office efficiency, saving $60,000 in expenditures.

Brietter Windows – Toronto, ON | 12/2013 – 05/2017
Personal Assistant - Office Management

• Enhanced operational efficiency and supervised a high-performing team.

Get Hired 101 – Remote | 08/2019 - Present
Co-Founder & Management Consultant

• Achieved a 98% client satisfaction rate and increased revenue by 30%.

The Lucky Capital LLC – Remote | 01/2017 - 08/2021
Founder & Account Manager

• Increased web traffic by 30% and reduced customer churn by 40%.

Education

BS in Kinesiology, Minor in Psychology
York University - Toronto, ON

Certifications

Professional Scrum Master (PSM1)
Scrum.org