Emanuela Battaglini

Recent graduate in Interior Design that brings 4 years of experience in customer service. I am a team player that thrives when busy and challenged, and is driven to bring customized design concepts to life to guarantee complete customer satisfaction. A problem solver who is well experienced with time management, organization, and prioritizing.

Server - Riley's Fish and Steak

Listened to customers to understand needs and guided guest to their ideal dining experience

Increased revenue by skillfully upselling and driving product benefits around customers needs.

Resolved clients concerns with friendly and knowledgeable service

Communicated with the team to provide outstanding customer experience and with kitchen staff regarding customer allergies, dietary needs, and other special requests.

Recorded selections and transactions in the internal system to deliver prompt service.

Leader/Supervisor - Rio Brazilian Steakhouse

Responsible for business Inventory and maintaining operating schedules to provide effective coverage for key areas and achieve objectives.

Addressed inquiries, resolved customer issues and managed customer relations.

Planned and coordinated events.

Complied with company policies, objectives and communication goals.

Trained front-of-house staff and reviewed completed work to verify consistency and quality.

Followed opening and closing procedures.

Sales Associate - Zara

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Engaged customers in friendly, professional dialogue to determine needs and offered product advice.

Developed trusting relationships with customers by making personal connections.

Adhered to company initiatives and achieved established goals.

Increased purchase amounts by cross-selling with similar products.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Interior Design Certificate- BCIT

Business Management- Arbutus College