Customer Service Representative
About Emilie Lebouc:
Outgoing, friendly, warm personality. Quickly develop trust and authenticity with prospective customers. 5 years Brand Ambassador, Customer Service, and Hospitality experience. Dedicated to ensuring long-term client loyalty. Bilingual (Fluent English & French). Work effectively with persons from diverse cultural backgrounds. Excellent communicator seeking a position utilizing current skills.
Brand Ambassador & Team Lead (Contract Positions) 5/2017 - Present
Influence Marketing, Pumped!, T1 Agency, SDI Marketing, Page Activations, NSJ Productions, Cocktails: The Fluid Experience, Vibrant Marketing
∙ Roles involve hospitality services, hosting and greeting the pubic, hyping
the public, pubic engagements with key messaging, sharing incentives, demonstrating and promoting new product and ensuring positive customer
∙ Completion of shift report (numbers, feedback, comments).
Bartender & Server 7/2021 - 7/2023
El Furniture Warehouse Yonge St., Toronto, ON (7/2022 - 7/2023 )
Last Level Lounge, Barrie, ON
∙ Bar-back and bartender duties, server duties, support duties, maintain cleanliness, follow Health and Safety regulations, respect SMART Serve regulations, increase sales and provide customer service.
∙ Creating and maintaining relationships with ‘regulars’.
Customer Service Agent (Student Position) 5/2019 - 6/2022
Stirling Marathon, Remote - Elora, ON (1/2022 - 6/2022)
∙ Assist the senior customer service and sales specialist of eastern Canada (French).
∙ Answer calls and emails of customers in a timely manner.
∙ Troubleshoot and escalate cases to the senior specialists when necessary.
∙ Communication bridge between dealership and the senior specialists to find resolution.
∙ Creating return reports and liaisons between the customer and their nearest dealership.
Honda Financial Services, Markham, ON (5/2019 - 8/2019)
∙ Bilingual Retention Agent (telephone and email)
∙ Car sales (Honda & Acura), ensure customers security and dealership security, answer lease inquiries and follow the appropriate procedure, analyze financial interests for new leases leading to car sales, relay information between departments (i.e. total loss), and retain customers via loyalty programs.
∙ Over 80% Quality and Assurance Score (Highest score in May & June).
∙ Increase of 50% to seal or merge vehicle contracts.
Volunteer & Work Study
Park Place Dental (Barrie, ON) 6/2021 - 9/2021
∙ Shadow dentists and hygienists during procedures and check ups, with the
∙ Clean washrooms, sanitize the wait room and apply COVID-19 procedures.
Dr. Damjanovski’s laboratory (London, ON) 9/2019 - 1/2020
∙ Clean PhD students’ apparatus, make solutions as per request and restock
each lab stations.
∙ Assist PhD students with their experiments.
Dr. Damjanovski’s research laboratory (London, ON) 9/2018 - 4/2019
∙ Care taking of the frogs. Duties include cleaning water and new environment assimilation by ensuring safe transferring, feeding, studying their behaviour, reporting, contacting the supervisor and veterinarian when necessary.
∙ Clean and restock the PhD students’ laboratory.
Double Honours BSc. Major in: Biology & French Studies (2016-2020)
- The University of Western Ontario
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