Emily Fuentes

• 6 years of experience in sales.
• Experience working in B2B sales.
• Proven skills in sales prospecting, and presentation, and highly organized. 
• Boosted company sales by 10% within a 1-year period by establishing new internal strategies and expanding the portfolio of clients.
• Proficient in MS Office (Excel, Word, and PowerPoint).
• Bilingual: Fluent in Spanish, Advanced in English.
• Degree in Economics evaluated by World Education Service (WES), as equivalent to a four-year Canadian Bachelor’s degree. 

Sales

• Developed new clients, and maintain and grow the ongoing business.
• Initiating & developing relationships with decision-makers.
• Generated leads for new business by running promotional mailers, calling, team meetings, etc.
• Managed a portfolio of clients from different sizes and segments.
• Ensured high-quality service through frequent communication with clients.

Customer Service

• Provided assistance to clients through incoming and outbound calls.
• Resolved inquiries and requests received by email, calls, and other internal platforms.
• Followed up on client requests to assure customer satisfaction. 

Management & Administrative

• Organized meetings and appointments.
• Maintained store quality and merchandising.
• Handled multiple projects.
• Managed an own-small business in the food industry.
• Supervised cash register process met providers’ payment schedules and performed banking operations.
• Plan the daily duties, production requirements, and the company’s optimal use of the resources.
• Generate internal reports to improve the company’s expenses.

Banking

• Managed a portfolio of clients from different banking segments.
• Negotiated Spot Foreign Exchange Operations, Forwards, and Deposits as well as Short-term Derivatives.
• Analyzed and provided clients with relevant information on local and international markets.
• Proposed credit lines for Global Market operations according to the established regulations.
• Developed derivative and FX strategies to increment the bank’s participation in the local market.
• Lead the implementation of digital projects related to GBM products with multidisciplinary professionals.  

Degree in Economics                                                                                               2004 - 2011
Pontificia Universidad Católica de Perú, Lima, Perú.
(Equivalent to a four-year Canadian Bachelor’s degree in Economics, as determined by World Education Services, Toronto, ON)