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emmanuel elemchukwu

emmanuel elemchukwu

customer services representative

Customer Service / Support

Mississauga, Ontario

Social

About emmanuel elemchukwu:

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

JUNIOR SYSTEM ADMINISTRATOR 

05/2023 - 11/2023 S&C Electric Company - Toronto, ON

 Troubleshot network issues and provided technical support to users. 

Developed scripts to automate routine tasks.

 Managed Active Directory accounts including creating user profiles and resetting passwords.

 Provided remote support for off-site locations via VPN connections.

 Deployed updates across multiple operating systems including Windows and Linux.

 Created backup plans to ensure data integrity in case of disaster recovery scenarios.

 Configured routers, switches and firewalls for secure access to internal networks.

 Investigated root causes of application errors or system malfunctions.

 Implemented security measures such as antivirus solutions, two factor authentication. Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.

 Multitasked effectively to complete bid specifications on time while managing installation of new infrastructures.

 Managed backup, user account and helpdesk systems. Developed data security and disaster recovery procedures.

Education

Abia State University - Abia, Nigeria | Bachelor of Science Computer Science

 NetSoft College - Mississauga, ON | Some College (Diploma) Technology Infrastructure Analyst

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