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Saint John West
Ese Agunbiade-Richards

Ese Agunbiade-Richards

Salesforce Administrator and Consulting
Saint John West, New Brunswick

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About Ese Agunbiade-Richards:

Salesforce Certified Professional with over 10 years experience in client facing roles spanning from Banking, IT, Call Centers etc. and now as a Salesforce Consultant cum Administrator.
My experience on the Salesforce platform spans across Salesforce administration, Business Analysis, Configuration and Consulting.
Highly skilled in Requirements Elicitation, Customer Relationship Management, Creative Problem Solving, User Acceptance Testing, Conflict Resolution, Agile Methodologies.
I have worked on projects using several salesforce features including :
Validation Rules, Approval Process, Flows, Reports and Dashboards, Public Groups, OWD, Role Hierarchy, Data Loader, Data Import Wizard, Lead Scoring, Record Types, Page Layouts, Docusign Integration and more.
Collaboration Tool used - JIra
Proficient in the used of Draw.io and Lucid Chart for Business Process Mapping

Experience

Salesforce Certified Professional with over 10 years experience in client facing roles spanning from Banking, IT, Call Centers etc. and now as a Salesforce Consultant cum Administrator.
My experience on the Salesforce platform spans across Salesforce administration, Business Analysis, Configuration and Consulting.
Highly skilled in Requirements Elicitation, Customer Relationship Management, Creative Problem Solving, User Acceptance Testing, Conflict Resolution, Agile Methodologies.
I have worked on projects using several salesforce features including :
Validation Rules, Approval Process, Flows, Reports and Dashboards, Public Groups, OWD, Role Hierarchy, Data Loader, Data Import Wizard, Lead Scoring, Record Types, Page Layouts, Docusign Integration and more.
Collaboration Tool used - JIra
Proficient in the used of Draw.io and Lucid Chart for Business Process Mapping

Education

Salesforce Trailblazer Ranger

Salesforce Administrator Certified

Salesforce Service Cloud Certified

Salesforce Platform App Builder Certified

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