Esperanza Diaz Pascacio

I believe in Collaborative Inventory Management and Supplier Evaluation Assessment. Given the impact on import costs and transit times, looking for nearby suppliers and customers through free trade agreements such as USMCA, CETA, and CPTPP is critical. I am an Agriculture Engineer with an MSc. In Food Technology. I came in 2010 to study Food Safety AD, and in 2017, I returned to college to pursue International Trade Specialist and Supply Chain Management. I speak English, French and Spanish.

Logistics Administrative Assistant                                                               Nov 2022 - Jun 2024

Robertet Canada • Markham, Ontario  

Scheduled customer shipments throughout North America. Invoiced customer orders and collected outstanding balances. Supported clerical activities and managed Oracle’s purchase of non-commodities. Reviewed accounts receivable and disputed extra charges for shipping and returning products.

Shipping and Inventory Clerk                                                                       Oct 2019 - Nov 2022

Medistik Inc (Online store). • North York, Ontario         

Shipped online orders from Shopify and Amazon using ShipStation and ClickShip. Managed the physical inventory levels, labeling, and quality assurance of products. Compared shipping rates and prepared files for customs in the USA, Australia, and EU.

Customer Care Representative                                                                    Oct 2018 - Mar 2019

Single Point Inc. • North York, Ontario 

Provided professional assistance to Direct Energy Texas customers. Help to find a solution for installment payments. Found the best promotion plans for new customers and renewed contracts for Direct Energy and First Choice Power.

Quality Assurance Technician                                                                    Dec 2016 - Nov 2017

Ryding Regency Meat Packers Inc. • Toronto, Ontario 

Inspected pre-op sanitary swabbing of equipment in the slaughter and boning area. Ensured the traditional food process met the HACCP, BRC Plan, and SOP of the company. Sampled offal for microbiology tests and beta-agonist residues in meat.

QA Clerk                                                                                                        Jun 2015 - Aug 2016

JBS Canada Inc. • Brooks, Alberta       

Managed the daily influx of HACCP and QA/QC records crucial for maintaining a streamlined process. Ensured compliance with QA and sanitation protocols was a top priority. Released inside/outside orders for both domestic and international customers. Entering data into the portal system using advanced software tools like Citrix and SAP was essential to keep the KPIs of the company.

Food Microbiology Technician                                                                     Apr 2012 - Jun 2015

Maxxam Analytics. • Burnaby, British Columbia            

Approved environmental and food sample processes for membrane filtration in water analysis, yeast and mold, plate count agar, enterococcus, E. coli, Staphylococcus, B. cereus, MPN, and transfers for Listeria and Salmonella spp. in food analysis. Trained coworkers in environmental analysis and chain-of-custody samples.

International Trade Specialist (Certificate)                                                 Aug 2017 - Nov 2020

Seneca College • North York, Ontario  

Developed the skills to research, analyze, and manage many aspects of a global business. I gained technical trade knowledge and skills in the management of supply chains. Final project: Research Marketing: Export Plan for Halal Beef Products to France and the United Kingdom. Exports forms, Imports forms and Certificates of Origin, USMCA, and CETA.

Food Safety (Advanced Diploma)                                                               Aug 2010 - May 2012

Marine Institute of Memorial University • St. John’s, Newfoundland and Labrador        

Understood food safety principles and certified HACCP (hazard analysis critical control points) systems and PCPs (preventative control plans), as well as a comprehension of food safety laws, regulations, and compliance requirements for maintaining high standards of food safety. QMP, HACCP, and FSEP Certifications. Work Project: Study of reused salt in the process of cod salting.

Food technology and processing (Master’s degree)                                   Jul 2004 - Feb 2007

Centro de Investigación en Alimentación y Desarrollo • Hermosillo, México     

Statistically designed and interpreted research results and supported the training of human resources in areas important for the development of the food industry. .Thesis: Evaluation of the slaughter conditions on the quality of beef carcasses produced in Sonora, Mexico. Published 3 articles at the ICoMST 2006 Baltimore and 2007 Dublin.

Agronomy and Animal Husbandry (Bachelor’s degree)                            Aug 1994 - May 1999

Tecnológico de Monterrey • Querétaro, México           

Applied business strategies and economic principles to solve problems in dairy and beef cattle facilities. Thesis: Financial Feasibility Analysis of a Federal Inspection Beef Slaughterhouse.