Evangelin Mary Selvaraj Pandian

16+ years of experience leading IT project and portfolio management, driving enterprise-scale digital transformations across the Real Estate, Retail, and Technology sectors. 

Directed 57+ end-to-end implementations including E-Commerce, ERP, CRM, AI, and Data Centers with a consistent record of meeting cost-optimization targets and ensuring high post-implementation adoption rates. 

Governed multi-million-dollar portfolios using Agile and hybrid methodologies, overseeing resource allocation, financial planning, and risk mitigation for CIO-level stakeholders. 

Quantifiably drove cost reductions and revenue enablement by aligning complex technology roadmaps with core business strategy and leveraging Data Analytics for executive decision-making. 

Built and mentored high-performing cross-functional teams while maintaining rigorous GxP compliance and enterprise governance standards in highly regulated environments. 

Project & Program Management

• Managed multiple IT projects simultaneously through full lifecycle phases (Gap Analysis → Demand → BRD → Planning → Execution → Close-out), ensuring alignment with enterprise strategy and governance.
• Led an IT Assessment project and managed portfolio oversight, ensuring strategic alignment, risk mitigation, and compliance (ATIA, POPA, infrastructure, security) while delivering actionable recommendations.
• Oversaw project backlog, sprint planning, and reporting using Azure DevOps; created dashboards for transparency on milestones, percent complete, budget vs. actuals, risks, and issues.
• Managed 11+ SaaS & PaaS projects across Ecommerce, Retail, and Finance, ensuring smooth implementation and compliance.
• Achieved 97% success rate in project implementation, covering budgeting, scheduling, and risk mitigation.
• Delivered comprehensive product implementations and training, achieving 90% client satisfaction while meeting budget and quality benchmarks.

Data Analytics & Business Insights

• Built interactive dashboards and reports to support executive decision-making; narrative insights saved 8 hours per week (2.52 FTE/month), equal to 63,157 AED/year, expanding to 126,315 AED/year in year two.
• Expanded the customer viewing funnel dashboard to track 5,500+ units from contractor completion through handover, enhancing customer visibility and efficiency.
• Provided real-time insights via a CRM Calls & Tickets Insights dashboard; automated call quality checks reduced manual effort, lowered costs, and improved service quality.
• Analytics-driven demand forecasting: dynamically calculated reorder points based on variability, lead time, and product similarity, enabling smarter inventory planning.
• Forecasted material requirements, optimized inventory levels, and planned logistics routes using data analytics.
• Migrated legacy data with 98% accuracy, streamlining collection with self-service tools.
• Involved in data cleansing and mapping with legacy systems; revised ERP processes, mapped applications, and recommended functional solutions.

        Business Transformation & Process Improvement

• Applied requirement gathering and root cause analysis to lead in-house Java & React development, integrating Oracle Fusion and achieving a 50% reduction in user errors.
• Reduced scope creep by 15% and identified new market segments, increasing customer acquisition by 25%.
• Delivered AI projects with ROI-driven roadmaps, enabling measurable business transformation and cultivating strong stakeholder partnerships.
• Implemented ERP processes across functions, driving a 20% cost reduction and optimizing production efficiency through change management and security risk mitigation.
• Achieved 15% improvement in end-user business processes by refining workflows and scaling best practices.
• Accelerated incident resolution by introducing a new Incident Management System, reducing resolution time by 30%.

Human Resources & Enterprise Solutions

• Communicated effectively during sprint planning to deploy a comprehensive HRM solution, optimizing processes and improving HR efficiency through change management.
• Delivered HRIS functional specifications with 100% compliance through structured business analysis and documentation.
• Applied Agile methodologies across HRMS, ERP, CRM Salesforce, DVMS, and EDMS overseeing requirements, scope, and cross-team coordination.

Customer & Market-Facing Initiatives

• Led Handover Customer Risk Profiling & Segmentation project, identifying high-risk customers, reducing slippages, and improving agent targeting.
• Collaborated with SMEs and end-users to achieve a 100% success rate in 3PL setups for marketplace aggregation.

Leadership & Stakeholder Engagement

• Coordinated priorities across cross-functional departments, balancing competing needs while maintaining alignment with business goals.
• Facilitated discovery and documentation of software configurations and enhancements; identified, mitigated, and escalated risks to ensure smooth PMO transitions.
• Provided structured, transparent, and consistent communication to stakeholders at all levels while contributing to capacity and resource management for optimal utilization.

Master of Arts, Human Resources Management  08/2009 - 06/2011 

Manchester Metropolitan University, UK 

Bachelor of Engineering, Computer Science  06/2002 - 05/2006 

Anna University, India   

PMP Feb 2024 - Feb 2027 

SAFe Agilist Oct 2024 - Oct 2026 

PSM II  Jan 2025 

Six Sigma Black Belt Oct 2024 

Supply Chain Management May 2019 

Google IT Support Professional Certificate  Dec 2025 

Google AI Essentials  Jan 2026 

Junior IT Analyst Program Nov 2023 – Mar 2024