Evelyn Anasi

Dedicated person with more than 5 years of experience in customer service. Passionate, creative and positive. Provides quality with personalized service. Warm and genuine to exceed customer expectations. Highly diligent, easy adaptation to work environments, team worker, control under pressure and excited for continuous improvement. Courteous and empathetic attitude towards customer’s needs. Quick and appropriate resolution of problems, boosting customer trust and loyalty. Ready to support team achieve company goals.

Travel agency sales and operations assistant                                                                                                              Quito, Ecuador

SURTREK Luxury Travel Agency                                                                                                                         Mar 2023 – Aug 2023

Monitored daily tours operations, promoting the development of detailed and verified tourism programs.

Managed and maintained file system covering expenses, reports, and support documentation.

Collaborated with other departments to execute smooth operation, solving problems effectively meeting deadlines.

Host / Tourist Guide                                                                                                                                                            Quito, Ecuador

Friends Hotel & Rooftop                                                                                                                                         Feb 2023 – Jun 2023

Chaired customers warmly upon arrival and provided quality service throughout breakfast experience.

Cross-trained to handle different hospitality roles, including Front desk, server, digital marketing and hosting platforms.

Designed, promoted and sold tours, increasing 85% of the sales within the city.

Customer Service Representative                                                                                                                                     Quito, Ecuador

Evelyn Bakery                                                                                                                                                            Mar 2022 – Mar 2023

Delivered exceptional customer service by leveraging extensive knowledge of products and services.

Supported in the preparation of inventories, reception, verification and racking of merchandise.

Oversaw baked goods for quality and esthetics, assisted in the production and performed baking duties.

Garmo Cook Line                                                                                                                                                                   Austin, Texas

Fairmont Austin                                                                                                                                                        Feb 2021 – Nov 2021

Operated a cold station area maintaining efficient communication with kitchen and service team.

Accomplished multiple orders simultaneously during peak periods in a big hotel (1048 rooms and suits) plus walk-ins.

Maintained proper rotation, sorting and labeling of products, minimizing waste, preserving fresh, delicious and quality.

Waitress                                                                                                                                                                                   Austin, Texas

Lake Austin Spa Resort                                                                                                                                            Oct 2019 – Feb 2021

Greeted welcome to guests, truly interested in their needs, prepared them for a unique gastronomic experience.

Trained to provide high quality host, food and beverage service in terms of luxury and wellness standards

Organized shows with chef to review, attend and tasted carefully the food to describe the menus and specials of the day.

Receptionist                                                                                                                                                                         Quito, Ecuador

Instituto Nacional De Economía Popular y Solidaria                                                                                       May 2018 – Aug 2019

Achieved user requirements, attended general questions, assisted internal staff with clerical and administrative needs.

Handled incoming and outgoing packages deliveries to complete special requests, tracked packaged and ran reports.

Answered central telephone system and redirected calls depending the assistance client's needs

Bachelor in Tourism and Hotel Administration Engineer