Farzana Mahmud

I am a dedicated professional with a diverse skill set that includes leadership, problem-solving, and a strong commitment to community services, teaching (experienced in school setting over 10 years) and child care. My proficiency in technology, multilingual communication (English, Bengali, & Hindi) with a history of working with diverse communities, and experience in crisis management make me well-equipped to support and advocate for children, youth, women, and vulnerable populations. My other skills are: 

*Capacity to analyze situation , identify challenges, and develop effective solutions to address the unique needs of children and youth

*Proven Leadership, self-driven, time management, following instructions, and multitasking capabilities, very well organised and coordination capabilities, with adherence to a strong code of ethics and a commitment to respecting the rights and dignity of clients and maintaining confidentiality.

*Proficient in Microsoft Office, (Word, Excel, PowerPoint), PDF, Illustrator, Outlook, Email, Microsoft Teams, Zoom, mobile, tablet, etc., and possess advanced typing

*Valid class G driver’s license with access to an insuredindividu

*Team player and able to perform well with minimal or no supervision 

I possess a well-rounded skill set suitable for roles in community support, child and youth care and educational settings. My professional experiences are as follows:

Acorn Canada, Toronto, ON community Outreach Worker 

Community Engagement and Collaboration:

• Developed rapport with community members, organizations, and stakeholders to achieve shared goals.
• Designed, implemented, and evaluated outreach programs to address community needs.
• Advocated for the rights and needs of marginalized populations within the community.

Campaign and Outreach Management:

• Organized campaigns, canvassing, door-knocking, fundraising, and petition signature collection efforts.
• Distributed flyers and collected signatures to support community initiatives and projects.
• Raised funds to support community programs.

Problem Solving and Data Analysis:

• Identified and deescalated community challenges, developing creative solutions.
• Collected, analyzed, and interpreted data to inform decision-making and measure outreach impact.
• Maintained accurate records and prepared reports to document outreach activities.

Christian Faith Outreach Centre (CFOC) Doors of Compassion (DOCS) & Low Barrier Respite Centre, Ajax, ON Placement Intern (CSW), 2023

Client Documentation and Case Management:

• Documented client-related activities in a computerized case management database.
• Created and maintained records for all client-related matters, prepared correspondence, and statistical information.

Crisis Intervention and Harm Reduction:

• Ensured clients had access to harm reduction services (e.g., Naloxone, First Aid, CPR, Hepatitis C testing).
• Resolved demanding situations with critical thinking and decision-making, using crisis intervention and problem-solving techniques.

Communication and Client Support:

• Communicated effectively with clients, families, peers, healthcare providers, and community partners.
• Responded to inquiries, complaints, and emergencies, documenting actions accordingly.
• Performed electronic data entry and updated client records in the HIFIS database.

Facility Maintenance and Health & Safety:

• Maintained cleanliness and tidiness of the working station and adhered to health and safety requirements.

Scholastica School (Ascent Group), Oxford International School Faculty/Teacher, 2002–2018

• Inclusive Teaching and Learning:
  • Conducted classes with an inclusive approach, implementing engaging strategies for learners.
  • Researched and selected courses, textbooks, and supplemental materials to meet diverse needs.
• Program and Activity Planning:
  • Organized academic, extracurricular, and recreational activities for pupils.
  • Planned and developed programs for learners, arranged meetings with parents, guardians, and administrators to address and resolve cognitive, mental health, addiction, and academic issues.

My background in English Literature equips you with the communication, analytical, and cultural skills essential for effective teaching and childcare services. I have achieved my B.A Honours and M.A in English Literature. I also have achieved Diploma with Honours in Community Services Worker (CSW) in 2023.

BA Honours and MA in English Literature

Key Areas of Study:

• In-depth analysis of literary texts and historical contexts
• Development of critical thinking and analytical skills
• Advanced writing and communication skills
• Research methodologies and academic writing

Relevance to Childcare and Teaching Profession:

• Enhanced Communication Skills:
  • Ability to communicate effectively with children, parents, and colleagues.
  • Proficient in creating engaging and educational content for diverse age groups.
• Critical Thinking and Problem-Solving:
  • Skilled in developing creative solutions to educational and behavioral challenges.
  • Capable of designing curricula that promote critical thinking and comprehension.
• Cultural Awareness and Sensitivity:
  • Exposure to diverse literary traditions fosters cultural awareness, beneficial in a multicultural educational setting.
• Research and Curriculum Development:
  • Experience in research aids in developing evidence-based teaching strategies and materials.
• Engagement and Motivation:
  • Ability to engage and motivate students through storytelling and interactive lessons.

Diploma with Honours in Community Services Worker (CSW) 2023, Canadian Business College, Toronto, ON

Key Areas of Study:

• Community engagement and support
• Crisis intervention and problem-solving
• Case management and documentation
• Advocacy for marginalized populations
• Outreach program design and implementation

Achievements:

• Graduated with honours, demonstrating academic excellence and commitment to the field.
• Gained practical experience through internships and placements in community service settings.

Skills Developed:

• Strong analytical and critical thinking
• Effective communication and interpersonal skills
• Proficiency in data collection and analysis
• Competence in using case management databases and tools