Fataki Marius Mukembanyi

Bilingual French and English IT Systems and Desktop Support Specialist with experience providing Level 1 and Level 2 technical support in corporate environments. Skilled in Active Directory user administration, Microsoft Exchange and Office 365, incident and request handling, hardware and software troubleshooting, and end-user support via phone, email, and ticketing systems. Recognized for reliability, clear communication, and strong customer service

IT Systems and Desktop Support professional with experience providing Level 1 and Level 2 technical support in corporate environments. Hands-on experience supporting end users with hardware, software, and connectivity issues, managing user accounts in Active Directory, supporting Microsoft Exchange and Office 365, and resolving incidents and service requests through ticketing systems. Experience working in fast-paced environments with a strong focus on service quality and reliability.

Education and technical training in information technology and computer systems, with a focus on IT support, networking fundamentals, and systems administration. Completed coursework and professional training related to computer networks, troubleshooting, and enterprise IT environments, including exposure to Cisco networking concepts.