fatema moti

Resourceful and driven healthcare professional with a strong background in clinic operations, patient services, and health administration. Experienced in managing multidisciplinary teams, client relations, and healthcare workflows in both public and private medical settings. Recognized for streamlining procedures, improving service delivery, and supporting regulatory compliance while maintaining exceptional patient experiences.

Healthcare Operations & Clinic Management Professional
Experienced in managing high-volume medical clinics and coordinating multidisciplinary healthcare operations. Skilled in HR management, workflow optimization, patient relations, and compliance with healthcare standards.

Clinic Management: Oversaw daily operations, staffing, scheduling, payroll, and EMR efficiency at multiple medical and specialty clinics (Hypertension, Eye Centre, and Family Practice).

Medical Affairs & Coordination: Served as a liaison among physicians, patients, and external specialists to ensure quality care and operational efficiency.

HR & Leadership: Led hiring, onboarding, training, and staff performance management; facilitated team meetings and policy implementation.

Administrative & Billing Expertise: Managed OHIP and third-party billing, inventory control, vendor coordination, and Ministry of Health compliance.

Technical & Virtual Care Support: Experienced with telehealth systems, patient scheduling, and digital workflow optimization.

Clinical Support Background: Performed medical assisting duties including patient prep, vaccinations, and diagnostic testing early in career.

York University – Toronto, ON
 Bachelor of Health Studies (Honours), Health Management & Policy
 September 2015 – June 2019
Relevant Courses: Healthcare Ethics, Financial Management, Quality & Safety in Healthcare, Health System Performance, Health Leadership, Decision Support