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Florencia Gaya Frangi

Florencia Gaya Frangi

Front Office Manager

Tourism / Travel / Hospitality

Montréal, Montréal

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About Florencia Gaya Frangi:

Highly motivated person always giving my best in any project.

Five years in customer service and hotel management.

Experience

Front Office Manager

Holiday Inn & Suites Montreal Centre-Ville Ouest - Montréal, QC - May 2022 to Present

  • Oversee operational duties of the  front office team
  • Manage the department budget
  • Curate reports and present them to the General Manager on a regular basis
  • Preparation of departmental payroll
  • Preparation of weekly schedule
  • Implement best practices in customer service management
  • Hire and train new employees
  • Complying with company procedures and safety policies.
  • Respond to clients’ complaints in a timely and professional manner

 

Guest Services Manager

Holiday Inn & Suite Montréal Centre-ville Ouest - Montréal, QC - August 2021 to May 2022

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Posting charges to appropriate guest accounts.
  • Greeting and thanking guests in a sincere, friendly manner.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Train new employees
  • Complying with company procedures and safety policies.
  • Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Respond to clients’ complaints in a timely and professional manner

 

Front Desk Agent

Holiday Inn & Suite Montréal Centre-ville Ouest - Montréal, QC - June 2021 to August 2021

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about the hotel, available rooms, rates and amenities
  • Maintain updated records of bookings and payments

 

Front Desk Agent

Howard Johnson - San Pedro, Argentina - August 2019 to March 2020

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about the hotel, available rooms, rates and amenities
  • Respond to clients’ complaints

Education

Hotel Management

Universidad Abierta Interamericana - Rosario, Argentina.

April 2016 to December 2018

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