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Funmilola Akinsanya

Funmilola Akinsanya

Customer Service Specialist

Customer Service / Support

Ottawa, Ottawa

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About Funmilola Akinsanya:

Highly motivated and customer-focused professional with strong experience in healthcare customer service and patient support. Proven ability to handle inbound inquiries, resolve concerns efficiently, and provide compassionate service in fast-paced environments

Experience

Customer Service Representative – Dynacare (August 2021 – August 2022)
- Handled inbound patient inquiries regarding laboratory services, appointments, and test information.
- Provided clear explanations of procedures and services.
- Assisted with patient registration and account updates.
- Maintained confidentiality and data accuracy.
-Handled inbound patient calls, scheduled appointments, updated accounts, and resolved concerns.
 

Practical Nursing Student – Algonquin College (January 2023 – March 2025)

Clinical Placement: Queensway Carleton Hospital

-book Appointments Apprioprately

-Resolves  Customers concerns
- Delivered patient- centered care under supervision.
- Communicated effectively with patients and healthcare teams.
- Documented patient information accurately.

 

 

Education

Practical Nursing Diploma – Algonquin College

PSW Certificate – City Adult Learning Centre

Ontario High School Diploma- 2018

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