Gabriel Fonseca Ureña

Hard-working professional seeking to enter the agriculture industry in Canada. Background
in customer-facing roles and hands-on hospitality, with basic knowledge in ornamental plant
management and a passion for learning. Physically fit, adaptable, and eager to contribute to a
productive team environment in the farming sector. Authorized to work with a valid Work Permit.

Barback & Server
Seven Devils TapHouse – Tamarack Resort,
ID, USA.
Dec 2023 – Mar 2024. Seasonal.
• Supported bar operations during peak winter
season.
• Maintained cleanliness, supplies, and
fast-paced customer service.
• Delivered quality guest experience in a resort
setting.
Selling Partner Support Associate
Amazon – Remote, Costa Rica.
May 2022 – Nov 2024. Full Time.
• Assisted sellers with technical, operational,
and account-related queries.
• Maintained high seller satisfaction metrics in
a virtual work environment.
• Managed complex inquiries with effective
problem-solving.
Customer Service Associate
Concentrix S.A – San José, Costa Rica.
Feb 2020 – Jan 2022. Full Time.
• Provided inbound technical support and
software troubleshooting
• Managed follow-up and resolution of complex
or uncommon cases.
• Demonstrated empathy and professionalism
under pressure.
Server
Soda Tiquicia – Santa Teresa, Costa Rica.
Jan 2019 – Mar 2019. Seasonal.
• Provided attentive service in a high-traffic,
tourist-heavy environment.

High School Diploma
Colegio La Salle – San José, Costa Rica –
2015.
Ornamental Plant Management
Instituto Nacional de Aprendizaje – San José,
Costa Rica – May 2019.
Focused on basic horticultural practices
including plant care, grafting, pest control, soil
handling, working on greenhouse
environments, and plant nutrition.