Gabriela Santos

I graduated with a degree in "Engineer in Administration of Tourism and Hotel Companies" and I am preparing to be able to manage tourism and hotel companies by applying accounting, procedures, and economic and financial management software. Also, I have training in ecotourism and the sustainable use of natural resources, human talent management, current legislation, communications, marketing, and the main quality systems in tourism processes.

February 2022- September 2022

Concession Attendant, stanley park brewing (VANCOUVER, CANADA)

• Serve customers in an efficient and friendly manner following outlined steps of service
• Ensure all opening/closing procedures are completed
• Maintain knowledge of and actively promote menu, beverages, and current promotions
• Make sure sales are calculated correctly, and cash-out is done to specifications.
• Handle payments and gratuities, give change, and process all transactions through the SQUIRREL system accurately

November 2021- currently

QUICK SERVER ATTENDANT, ROGERS ARENA (VANCOUVER, CANADA)

• Providing premium-level food and beer service to guests during events
• Consistently providing exceptional and knowledgeable service
• Working in a fast-paced environment during the game, attending to people
• Assisting with guest experience questions.
• Micros POS experience
• Qualified to train new employees

July 2021- November 2021

KITCHEN staff, Charqui Grill (VANCOUVER, CANADA)

• Preparing ingredients: chopping vegetables and meats
• Cleaning Duties
• Maintains the dry storage area and the organization of storage shelves.
• Multitasking at the station

OCToBER 2020 – MAY 2021

ASSISTANT MANAGER, 4UVOYAGE (guayaquil, ECUADOR)

• Investigate destinations with the highest demand.
• Design tour packages, and assist clients to refine the details of their trip.
• Promote packages offered by hotels, resorts, and cruises, among others.
• Make invoices for the packages sold.

november 2019 – january 2020

Assistant Maintenance Manager, unipark hotel (guayaquil, ecuador)

• Keep the work area clean and orderly.
• Report everything related to the department to the Maintenance Manager
• Scan physical documents for digital backup.
• Follow-up on management of administrative processes

march 2019 – may 2019

housekeeper, HYATT REGENCY BOSTON HARBOR. (Massachusetts, USA)

• Review the cleanliness of rooms and public areas.
• Maintaining bathrooms stocked with clean bedding, toiletries, and other supplies
• Cleaning mirrors and other glass surfaces. Change of towels, soaps, toilet paper, etc.

september 2017 – aUgust 2018

teaching assistant/baBysitter. (Qingdao, chiNA)

• Assist teachers and counselors with teaching and non-instructional tasks
• Support students in classroom activities
• Replace the teacher if he/ she was absent
• Take care of children when parents ask me to stay in their house.

march 2016 – may 2016

park operator, BUSCH GARDENS WILLIAMSBURG (VIRGINIA, USA)

• Provide customer service and work in a team environment in a professional manner
• Maintain the cleanliness of the park, including sweeping parts of the attractions, garbage collection, changing garbage can liners, picking up trays, and scrubbing and changing toilet paper dispensers.
• Control a roller coaster ride

MAY 2013 – DECEMBER 2014

CASHIER, PRO LABORE DEI (Guayaquil, Ecuador)

• Count the money in the box at the beginning of shifts to ensure that the amounts are correct and that there is adequate change.
• Providing answers regarding the merchandising in the store
• Greet customers when entering the retail store.

currently studying

“Master in Hospitality Management Studies”

Fairleigh Dickinson University 

Graduated on 2022

"Communication and Service Essentials Diploma with Co-op"

ILAC - International Language Academy of Canada

graduateD on 2020

"Engineer in Administration of Tourism and Hotel industry "

Catholic University of Santiago Guayaquil

one-year program ON 2018

Chinese LANGUAGE PROGRAM 

ocean University of china

graduated on 2014

baccalaureate

Southern Cross high School (guayaquil)