GARGI MEHLA

• Motivated and organized Bachelor of Business Administration graduate with a foundational background in accounting and customer service-focused roles.
• Skilled in utilizing accounting software and Excel spreadsheets to input, analyze data, and create financial reports. 
• Adept in financial processes and procedures, with close attention to detail and accuracy.
• Proven ability to prioritize tasks to meet deadlines with quality results.
• Collaborates effectively in a team environment to achieve organizational objectives.
• Strong communication and interpersonal skills; fluent in English, Hindi, and Punjabi.

ACCOUNTING CLERK                                                                                                                         June 2024-Present

Quickie- Kingston, ON

• Provide accounting and clerical support to the accounting department
• Type accurately, prepare and maintain accounting documents and records
• Prepare bank deposits, general ledger postings and statements
• Reconcile accounts promptly
• Daily enter key data of financial transactions in the database
• Provide assistance and support to company personnel
• Research, track, and restore accounting or documentation problems and discrepancies

MEDICAL ADMINISTRATIVE ASSISTANT                                                                               May 2023- May 2024

Medical Tree Clinic – Kingston, ON

• Worked on PSS and WPS platforms.
• Schedule and confirm medical appointments. Receive and communicate messages for medical staff and patients for accuracy resulting in a 25% reduction in appointment cancellations. Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review for healthcare professionals which results in a 20% increase in productivity.
• Improve patient satisfaction with Interviews to complete forms, documents, and case histories and ensure efficient and timely check-in and check-out process.
• Streamlined the insurance verification process resulting in a 30% reduction in claim denials.
• Assistance with billing and coding procedures increased the revenue by 15%.

ACCOUNTING CLERK                                                                                                                      Feb2023 - Jan 2024
Centex Convenience Store ꞏ Glenburnie, ON

• Managed customer inquiries related to billing or payment issues promptly.
• Processed invoices, payments, and deposits accurately, maintaining financial integrity which enhances the accuracy and productivity of the store.
• Researched complex accounting issues to ensure accurate reporting of data. Compiled data from multiple sources into meaningful reports for Senior Management.
• Reviewed contracts before signature to ensure the accuracy of pricing information, reducing the risk of budget problems. 
• Received, identified/matched, and Processed purchase orders according to packing receipts received with merchandise.
• Tracked purchase orders and produced weekly status reports on inventory and customer requirements, increasing customer satisfaction by 45%.
• Prepared accurate and timely general ledger account reconciliations while researching account variances that are causing discrepancies.
• Performed validation and invoicing of external customer accounts - Processed bi-weekly payroll for about 8 employees - Processed vendor invoices for payment

FRONT DESK RECEPTIONIST                                                                                                               May-Sept 2023

First Choice Haircutters ꞏ Kingston, ON

• Greeted and welcomed clients professionally while managing multiple tasks simultaneously.
• Managed incoming calls on a multi-line phone system, directing them appropriately or taking detailed messages as required.
• Assisted with administrative tasks including completion of forms or sign-in procedures.

GUEST SERVICE REPRESENTATIVE                                                                                                     Jan - Dec 2022

Taj Palace Hotel ꞏDelhi, India

• Provided professional customer service and continuously monitored guest satisfaction metrics and benchmarks against industry standards. Use this data to track progress and identify areas for further improvement resulting in a 43% increase in positive guest feedback.
• Processed guest payments via cash or credit card transactions accurately and efficiently.
• Updated guest information regularly by entering data into the company software system (HelloShift) maintaining accurate communication records which improve operational efficiency and guest satisfaction by 65%.
• Handled confidential matters discretely by maintaining strict confidentiality policies.
• Ensured compliance with safety protocols, contributing to a safe environment.
• With a Positive attitude, Empathy, and Emotional Intelligence always understand and relate to the emotions and feelings of guests, adapting their approach to provide personalized interactions that make guests feel valued and understood which always gives high reviews and good relations with customers.

RECEPTIONIST (Internship)                                                                                                                     Jun - Nov 2022

Orane International School of Beauty & Wellness ꞏ Pehowa, India

• Tracked attendance for students, professors, and customers, ensuring accuracy.
• Collected exam fees, coordinated exam scheduling
• Handled payroll responsibilities for professors, ensuring timely and accurate payments.
• Created informative presentation using PowerPoint, effectively communicating statistics and progress to the head office.
• Managed inventory and supplies, ensuring adequate stock levels for smooth operations.

• High-school Diploma
• Bachelor's in Business Administration