Gertrud Chereches (Kerekes)

A dynamic bilingual Customer Success and Security professional with over a decade of experience bridging technology, client strategy, and cybersecurity transformation. Demonstrated success guiding major clients across Quebec—including those in finance, energy, and government—through the adoption of advanced Cybersecurity solutions to strengthen data protection, identity management, and compliance posture. Skilled at translating complex security analytics into clear, executive‑level strategies that drive measurable value, enhance risk governance, and improve client outcomes.

Combines a strong foundation in data security and identity governance with deep expertise in client engagement, enabling organizations to deploy secure, intelligent, and scalable hybrid cloud environments. Continuously develops technical fluency in encryption, multifactor authentication, secure coding, cryptography, and post‑quantum resilience. Builds trust through proactive communication, consistent delivery, and ongoing enablement.

Professional Summary

4 years of combined experience leading customer success initiatives with IBM Security technologies, driving adoption and optimization of the security portfolio, and managing cybersecurity business development and recruitment, including RFP coordination, strategic client engagement, and positioning high-value professional services.

Extensive experience partnering with major clients to deploy and sustain data security, identity and access management (IAM), and threat management programs tailored to hybrid multi-cloud environments.

3+ years of hands-on experience in recruiting elite cybersecurity and IT professionals supporting roles in SIEM, enterprise architecture, GRC, and risk management.

Early career foundation in HR and recruitment and compliance, enriching a holistic understanding of organizational governance and talent management in security contexts.

Core Competencies & Achievements

Designed and executed client success strategies, improving retention and delivering exceptional Net Promoter Scores through strong communication and technical enablement.

Led cross-functional programs aligning stakeholders, technical experts, and business units to deliver secure, scalable hybrid cloud deployments.

Utilized Salesforce CRM to enhance customer engagement, track key metrics, and streamline delivery processes, boosting client satisfaction and operational efficiency.

Developed extensive expertise in encryption, multifactor authentication, secure coding practices with Python, and post-quantum cryptography to stay ahead in evolving threat landscapes.

Consistently advocated client needs and translated these into tailored solutions by collaborating closely with Project Management, Support, and Professional Services teams.

Certified Security Analyst with IBM (October 2025)

Certified Guardium Data Protection Practitioner – Level 4 (October 2025),

Bachelor’s Degree in Human Resource Management, Université du Québec à Montréal (UQAM), June 2009