Ghodratollah Elahi

I am a civil engineer with a special interest in designing

RELATIVE EXPERIENCE

Retail Associate                                         Feb. 2019 – Oct. 2021

Hyperstore • Iran                                                         

• Greet customers and provide excellent customer service to enhance their shopping experience
• Assist customers in finding products and recommend complementary items to increase sales
• Operate POS systems and handle cash, credit card, and check transactions with accuracy
• Maintain a clean and organized store by restocking shelves, performing inventory checks, and arranging displays
• Resolve customer complaints and concerns promptly and professionally to ensure customer satisfaction
• Achieve sales targets and contribute to the overall profitability of the store
• Train new employees on store policies, procedures, and customer service standards

VOLUNTEER WORK

Food Packaging – Edmonton Food Bank                  Oct. 2021 – Mar. 2022

Edmonton Food Bank • Edmonton                         Feb. 2023 – present       

• Prepared hamper boxes with food and grocery items for families in need 

• Sorting and organizing received groceries from donors            

Sales Associate                                          Mar. 2022– Aug. 2022

Refah Super Store • Iran                               

• Assisted customers in finding products, answered product questions and recommended complementary items
• Operated POS systems, handled cash, credit card, and check transactions with accuracy
• Maintained visual merchandising standards, restocked shelves, and performed inventory checks
• Achieved personal and team sales targets, contributing to the overall profitability of the store
• Participated in special events and promotions to increase store traffic and sales
• Assisted with training new employees on store policies, procedures, and customer service standards

Cashier                                                  Aug. 2022 – Jan. 2023                              

Daymart • Iran                                                                                           

• Welcome customers and process sales transactions with accuracy and efficiency
• Handle cash, check, and credit card transactions using POS systems
• Assist customers with product inquiries, returns, and exchanges
• Maintain accurate cash drawers and prepare daily cash reports
• Ensure the store's cleanliness and tidiness
• Handle customer complaints and provide resolutions within company guidelines
• Promote store loyalty programs and encourage customer sign-ups
• organizing received groceries from donors

EDUCATION 

Master of Civil Engineering                                                          

University of Tehran, Iran