Gia Kaur-Mangat

Platform Housing Group      Executive EA (temping)  April 2022 – present 

• Schedule meetings/conference calls, book venues 
• Extensive diary management and travel support to 2 Senior Directors
• Provide admin support to the Corporate Finance Director CFO and the Director of Procurement
• Providing support to the Treasury Team for ongoing the sustainability reporting/data collection.
• Providing support to the Investment Team in appraisal of new projects and development 
• Provide project management support for the ongoing Finance Division Change Programme

• Providing support to number of Senior Managers
• Ensuring issue resolution and accurate prioritisation of tasks
• Providing administrative, analytical, and organisational tasks based on corporate priorities for each Senior Manager.
• Handling complex diary management and travel for Senior Managers

• Primary customer point of contact for QED, verifying customer account information and providing excellent customer service
• Dealing with customer inquiries and requests in a professional manner.
• Problem solving and proactive communication on all issues relating to their service/repair,
• Responding to queries regarding invoices, repairs, and deliveries
• Processing payments and overseas credit requests in line with strict protocol
• Updating Credit Account Application forms and payments on CRM systems
• Dealing with customer quotes, invoices, purchase orders, account documents

• Collating and forming monthly expense reports
• Entering confidential data into CRM system
• Organising conferences and scheduling meetings
• Organising complex diary management
• Providing support to the Marketing dept

• Diary management - scheduling meetings across different time zones
• Dealing with complex travel itineraries including booking flights, accommodation; arranging visas and immigration documents
• Carrying out errands as necessary
• Managing company rental property
• Collecting international receipts and writing up reports
• Managing properties – suppliers, decorators, cleaners, repairs and home staff
• Assisting with marketing duties at Trade shows

• Conducting outbound calls to generate sales leads
• Recording all customer interactions on CRM system
• Verifying customer account information and handling complaints, adhering to company procedures
• Identifying cross-sales opportunities and offering additional services through up-sales
• Revisiting existing affiliates and maintaining regular communication to generate B2B sales leads

• Managing a high volume of incoming calls and assisting with updates, queries, or complaints
• Updating customer account details on CRM system
• Ensuring all regulatory documentation was complete and compliant with company guidelines
• Processing payments and withdrawals in line with strict protocol
• Advising customers on best mortgage options for their current financial needs and future aspirations
• Assessing personal finances to recognise individual requirements

International Open Academy (Online 2020)

Personal Assistant Certificate / Social Media Manager Certificate

Brentwood Open Learning College (Online 2020)

Executive Personal Assistant Level 7 Diploma / Digital Marketing Diploma

East London University

Psychological Studies and Spanish BA Honours

Tile Hill College

Social Studies BTEC National Diploma