Giovanna Callahue

I am a professional with in-depth knowledge and transferable skills.  I have15 years of experience in information Technologies.  During my experience in an international organization such as the United Nations, I used my ability to solve different problems effectively.  Recognized for my sense of organization and my ability to communicate, I am also a reliable person, autonomous and able to perform under pressure.

Super user ERP

Groupe Meloche INC                                                May 2022- Actualement.

• Maintain an optimized portfolio of applications and reports supporting the business.
•  Provide effort estimates as part of IT planning and quantify project resource requirements. 
•  Support the business teams in establishing their needs and guide them in selecting appropriate solutions by proposing options, making recommendations, and producing a rollout plan. ·
• Provide functional support to the business teams' daily operations and propose ideas for improvement. Solution Architecture and Delivery
• Order to cash process · Help design Dynamics 365 solutions, especially for Order to Cash processes and integrations. 
• Configure applications to meet business needs and processes. 
• Process tickets for projects, change requests and bugs. ·
• Ensure that standard practices and procedures are applied when configuring solutions.
• Establish test plans and coordinate their execution with super-users; get their feedback before and after implementation. 
• Analyze, process, convert and clean master data.
• Prepare training material and help with training activities for users on the business teams, where required. · Ensuring Quality Control related to data and processes as part of every change. 
• ERP Coordinator: All ERP Processes · Define ERP administration procedures based on best practices. 
• Establish security roles and authorization change process to comply with all regulations. 
• Establish ERP change control procedures for the application. 
• Coordinate the release of new Dynamics 365 software patches/enhancements · Work with other team members and the user community to ensure that procedures are followed. · Define and measure the adherence of the ERP related controls and practices.

Network System Administrator                                                      2000-2012

UNDP (United Nation), Peru

• Responsible for developing security policies and making the business continuity plan.
• Effectively analyze customer IT problems and document each request.
• Respond to inquiries made or refer to the contact person.
• To provide general information to employees, customers and the public on the regulations and procedures of the organization or programs of the government.
• Prepare correspondence, reports, statements from concrete dossiers or electronic files, inventories, mailing lists and databases on ERP.
• To be involved in administrative procedures, such as budget allocation, contract administration, working hours and management business trips on ERP.
• Manage inventory office supplies, order supplies as needed and ensure that maintenance of office equipment is carried out.
• Advise management on technological choices.
• Manage the database, expand servers, Active Directory workstations, and Exchange Server.  Documentmanagement and IP telephony in 166 countries.
• Guarantee the backup systems of the organization and perform the necessary recoveries.
• Secure the computer network (Firewall, Proxy, antivirus)

PRINCIPALES RÉALISATIONS

• Successful migration from Windows NT to Windows 2000, Windows 2013 in coordination with New York offices and support with TeamViewer
• Implementation Enterprise Resource Planning (ERP) system
• Implementation of a planned backup system.
• Decrease internet connectivity failures.
• Resource mobilization for the earthquake in Peru. We recruited donations from several countries and distributed the necessary resources (food, clothing, medicines, drinking water).  My role was to ensure the proper functioning of computer networks.
• Organization of an event for the Secretary General of United Nations which brought together more than 400 people. My role was to organize the travel itinerary and ensure the safety of the Secretary General. 

Other experiences

Analyste Super User ERP                                                                        2022-Ongoing               

Group Meloche inc.

Analyst Data                                                                                                  2022-2022

CDMS

Student Supervisor                                                                                                               20182020

Riverside School Board, Brossard

Volunteer Director                                                                                       2015-2018

Good Shepherd School Library. 

Student Supervisor                                                                        2015-2017

Commission Scolaire Marie Victorin.

Early Childhood Educator                                                               2013-2015                                                                                

Riverside Daycare, Saint-Lambert

FORMATION

Network Administration and Computer Security                                                    2020-2022                                                                       Saint-Jean-Sur-Richelieu               

Certificate in Business Management (4 courses completed)                       2019                                              

École des hautes études commerciales de Montréal, Montréal

English Courses                                                                                                                                    

Commission scolaire Riverside Access, Brossard                                     2014-2015

Computer Engineering in Computer Construction                                                  2014                                                     

Universidad Federico Villarreal, Peru

• Comparative evaluation of studies outside Quebec carried out

French as a Second Language Courses                                                           2013-2014                                                                                                                                                                                             CÉA Antoine-Brossard/École Camille Laurin, Greenfield Park

Francisation Level III                                                                                 2012-2013                                                                                                                Cégep Saint-Jean-sur-Richelieu, Brossard

FORMATION CONTINUE

Network System Administrator                                                      2000-2012

UNDP (United Nation), Net Learning LMS

• Teamwork.
• Decision Making and Problem Solving.
• Conflict resolution.
• Computer security.
• Certification ISO.
• Work ethic.
• Strategy to develop a career.
• Information security.
• Knowledge management.
• Advance Security in the field.
• Ethic training.