Giselle Nguyen

▪ Over five years of work experience in administration and customer service.

▪ Excellent knowledge in general office procedures consists of basic operational tasks, including answering phones, filling information, sorting mail, following up and responding to customers, ordering supplies based on clients and company’s needs.

▪ Practical experience in operating office equipment, including printing and photocopying.

▪ Demonstrated strong interpersonal, organization, time management skills.

▪ Ability to identify customers’ needs and providesolutions.

▪ Ability to solve problems and make decisions under pressure.

▪ Ability to work effectively with team members.

▪ Self-motivated, positive attitude, high energy, quick thinker, creative problem-solver.

▪ Reliable and dependable attendance.

▪ Excellent communication skills in English, Vietnamese and Mandarin.

Organized and maintained updated file systems for admitting and tracking students.

▪ Worked closely with the admission in carrying out the policies and procedures for recruiting, replying to emails and phones.

▪ Performed a variety of administrative duties, such as answering and routing incoming calls, maintaining visitor badges and logs, and other related activities.

▪ Ordering, billing supplies and tracking deliveryflow

▪ Operated office equipment, including printer, photocopier, and fax machine.

▪ Entered student data, transcripts and proceeded with student tuition fees.

▪ Processing insurance, direct-billing and work directly with insurance company (Desjardin, Canada Life, Sun Life, Blue Cross, Green Shield, etc.)

▪ Scheduling tasks and book appointments through JANE APP, HCAI.

Diploma in Business Marketing at Sheridan college in Mississauga