Grecia Palencia

• Fluent knowledge of English and Spanish – entry-level French training.
• Extensive software training, including Microsoft Word, Microsoft Excel, Microsoft Office Outlook, Microsoft PowerPoint, WordPerfect, Adobe, and Windows Vista.
• Strong organization and analytical skills.
• Ability to set priorities, take initiative, budget time, ensure deadlines, follow instructions, adapt quickly to a challenge, and follow through on assignments.
• Excellent interpersonal skills and office etiquette.
• Ability to analyze data and highlight discrepancies, errors, or missing information. 
• Effective oral and written communicator.
• Excellent sense of client service, judgement, and decision-making.
• Excellent ability to make administrative/procedural decisions and judgments. 
• Strong ability to compose and edit written materials.

Graceful Auto Service                                                                                     July 2017 – September 2019

Administrator/Co-owner             

• Oversaw daily administrative operations such as the following: 
• Managed financial aspects, including budgeting, invoicing, and expense tracking, ensuring profitability and financial stability.
• Implemented[JH1]  effective scheduling systems to optimize workflow and allocate resources efficiently.
• Developed and maintained strong relationships with suppliers, negotiating favourable terms and ensuring timely delivery of parts and equipment.
• Handled customer inquiries, resolving issues promptly and maintaining high levels of customer satisfaction.
• Managed inventory and procurement, maintaining adequate stock levels and minimizing downtime.
• Conducted performance evaluations, fostering a positive work environment, and promoting professional development.
• Implemented streamlined procedures and processes to enhance operational efficiency and reduce costs.
• Ensured compliance with industry regulations and maintained a safe and organized work environment.
• Utilized effective marketing strategies to attract new customers and promote the mechanic shop's services.

Graceful Cleaning Service                                                                              July 2016 – September 2019

Custodian/Co-owner             

• Oversaw daily administrative operations such as the following: 
• Managed financial aspects, including budgeting, invoicing, expense tracking, and financial stability.
• Provided daily custodial. 
• Report needed repairs and replacement of equipment.
• Manage cleaning for all room and office areas.
• Empty all trash cans and replace liners.
• Keep all janitorial equipment clean, safe, and operable.
• Travel to and from work in a timely manner.
• Move and carry equipment and furniture. 
• Maintain all bathrooms along with swept and mopped floors. 

Travel Visa Center                                                                                          November 2012 - January 2015

Administrator             

• Conducted comprehensive reviews and ensured the approval of all international travelling visa applications by verifying the necessary documents prior to Consulate submission.
• Promptly translated urgent government documents from English to Spanish and vice versa[JH2] .
• Delivered daily customer support regarding travel and consular affairs through phone, email, and in-person interactions.
• Maintained efficient document organization and filing system daily while consistently meeting deadlines for assigned tasks.

Embassy of Guatemala                                                                                            June 2012 - November 2012   

Consular Assistant

• Thoroughly assessed client applications and accompanying documents to ensure compliance with specific requirements for Consulate approval.
• Offered daily assistance to the public by providing accurate information regarding travel and consular affairs, addressing inquiries, and guiding individuals on the necessary documentation requirements for obtaining approval.
• Efficiently organized and filed all relevant documents.
• Consistently met deadlines by promptly completing assigned tasks.

Opinion Search                                                                                                           July 2011 - April 2012

Public Survey Interviewer

• Successfully achieved a daily quota of mandatory surveys consistently.
• Proficiently conducted English and Spanish surveys catering to international participants.
• Offered informative assistance to participants within the surveys, providing necessary information and guidance.
• Demonstrated exceptional customer service while administering and completing all surveys.

National Money Mart                                                                                              August 2007 – May 2011

Teller/Customer Service Representative

• Delivered a consistently high level of professional customer service daily.
• Ensured prompt and efficient completion of check cashing transactions for customers, meticulously verifying all presented information in a secure manner.
• Actively promoted and sold ancillary services to customers, highlighting their benefits.
• Strictly adhered to company policies and followed specific security protocols for safeguarding income and international transactions.
• Assisted with the collection of files and processing tasks daily.
• Contributed to the daily maintenance and upkeep of the store premises.

 [JH1]Make sure you have examples in case you get asked

 [JH2]Suggest removing unless you literally did the translation

Business Accounting Diploma