Gurdeep Kaur

👋 Hello! I'm a Customer Service Professional with a passion for solving complex problems and delivering exceptional customer experiences. With 9+ years of experience in technical support and customer service roles, I'm dedicated to bridging the gap between technology and user satisfaction.
🎓 Currently enhancing my expertise through Business Analysis, Intelligence, and Analytics at the University of Calgary, building upon my Advanced Project Management Diploma. My academic journey reflects my commitment to continuous growth and technical excellence.
🧰 My professional toolkit includes:
📈 Technical Support & Troubleshooting (85% first-call resolution rate)
🚀 CRM Systems & Data Analysis
🤖 Process Optimization & Quality Control
💡 Team Leadership & Mentoring
I've demonstrated success in customer service excellence, maintaining a 98% satisfaction rate while handling 100+ daily inquiries and reducing average handling time by 20%. My approach combines technical expertise with empathetic communication to deliver results that matter.
💫 Achievements include:
• Spearheaded process improvements resulting in 25% reduction in escalation resolution time
• Earned multiple "Employee of the Month" recognitions for exceptional performance
• Maintained 99.9% accuracy rate in quality control processes
🎯 Certified in Advanced Project Management, Business Intelligence & Analytics, and Change Management from the University of Calgary Continuing Education.
 

With 9+ years of experience in technical support and customer service roles, I'm dedicated to bridging the gap between technology and user satisfaction.
 

Recently I have completed, Business Analysis, Intelligence, and Analytics at the University of Calgary, building upon my Advanced Project Management Diploma. My academic journey reflects my commitment to continuous growth and technical excellence.