H Hernandez

10+ years of Customer Service experience in fast-paced retail and food service
 Bilingual: English and Spanish
 Friendly and energetic team player, with a great attitude and willingness to learn
 Hands-on experience with POS transactions, refunds, exchanges, and gift cards on cash
 registers, debit/ credit card machines
 Bondable with clear criminal reference check 
 Physically capable, able to lift heavy items, able to perform active work
 Available for part-time shifts including afternoons, evenings, weekends, holidays

Customer Service/ Sales/ Cashier /Server Skills
 Greeted guests in a welcoming manner as they entered the store and informed them about
 daily specials or sales promotions
 Educated customers by presenting and explaining the menus; answering questions
 Circulated among airport duty-free shop sales floor to offer assistance to customers with
 directions, product information, offering samples and purchase selection recommendations
 based on the customer’s interest and needs
 Took customer’s unique and customized requests and orders to prepare coffee, beverages
 and food products
 Generated increased revenue by upselling additional items to orders

Interpretation (English/Spanish) Year 1
Universidad Tecnologica Americana, Mexico