Hariharagavaran Thangaraj
Telecommunications
Services offered
I am Hariharagavaran Thangaraj – Implementation Specialist. I have several years of experience in Unified Communications Application Implementation and Quality Assurance, delivered major VoIPsolutions and implemented SIP, Hosted enterprise solutions for B2B customers – coordinated provisioning projects, field technicians and managed multiple application developments
projects within the timeline.
In addition to above highlighted experience, I have versatile knowledge and years of
experience working closely with development team as SCRUM Practitioner to plan, organize,
implement, and test various development applications related to Telecommunication and
Information Technology industry.
My professional history includes position such as, Technical Analyst at IXICA Communications Inc., Implementation and LNP Specialist at Beanfield, Unified Support Technician 2 at GoCo Technologies Inc. - TELUS, Quality Assurance and Training position at TorTel Communications as well as in Citel Technologies UK Ltd, IP Consultant role with quality audit in Wipro and Technical Customer care executive in Allsec Technologies. In all these positions, I have experience in supporting end user. My experiences in various technologies and skills including operations and billing system, project management, testing and implementations will be beneficial to adapt with team.
Most relevant abilities and accomplishments:
- Implemented and provisioned enterprise solutions.
- Unified communications order processing.
- Change requests/MACD Projects - Implementation.
- Testing web-based applications – Real-time Reporting Call Center and Unified
Communication applications. - SCRUM – Sprints creation, organizing and prioritizing tasks.
- Agile – Planning, implementing, testing, and delivering.
Managed Hosted VoIP and SIP projects.
Experience
Telecommunications Analyst
IXICA Communications Inc · Permanent Full-time - Mar 2024 to Present · 5 mos, Toronto, Ontario, Canada · Hybrid.
Description: To implement VoIP/SIP based solutions on time for clients. Technical Support implemented projects as per goals of VOIP Solutions. Educate clients, Cloud PBX and VoIP Solutions.
Skills: Telecommunications · SIP Trunking · Packet Capture · Call Centers · Technical Support · 3CX · Management · Project Coordination · Project Delivery · VoIP protocols SIP · Technical Assistance · Problem Solving · VoIP · Project Management · Cisco VoIP · Analytical Skills · Troubleshooting · Service Delivery · Customer Service · Telecommunications Management · Unified Communications · Customer Experience
VoIP Implementation And LNP Specialist
Beanfield Metroconnect ·
Permanent Full-time, Apr 2022 to Feb 2024 · 1 yr 11 mos - Toronto, Ontario, Canada · Hybrid.
Description: To implement VoIP/SIP based solutions on time for clients. Analyzing implemented projects as per goals of VOIP Solutions. Educate clients, Cloud PBX and VoIP Solutions. Number Portability and Activation. User Functional Testing
Skills: Project Coordination · Project Delivery · Microsoft Teams · Problem Solving · Project Management · Service Delivery · Unified Communications · Customer Experience · SharePoint
Unified Communications Support Tech level 2
GoCo Technology By Telus · Permanent Full-time - Apr 2020 to Apr 2022 · 2 yrs 1 mo, Toronto · Hybrid
Description: Managing and Setting up goals to deliver and implement VoIP/SIP-based solutions on time for our clients. Analyzing implemented projects as per goals of VOIP Solutions. Educate clients, Cloud PBX and VoIP Solutions training. User Functional and Acceptance Testing. Report Case studies to Developers and Stakeholders.
Skills: Project Coordination · Project Delivery · Technical Assistance · Microsoft Teams · ACD · Problem Solving · OneNote · Project Management · Service Delivery · Unified Communications · Customer Experience · SharePoint
Quality Assurance
Tortel Communications ·
Permanent Full-time, Jan 2017 to Mar 2020 · 3 yrs 3 mos, Toronto, Canada, Hybrid
Description: Managing and Setting up goals for the team to deliver and implement software solutions on time for our clients. Maintain standards of quality and identify areas of system improvement. Collaborate with software developers, business analysts, and software architects to plan, design, develop, evaluate, and maintain applications. Analyzing implemented projects as per goals of VOIP Solutions. Educate clients and teammates, Cloud PBX and VoIP Solutions training. Migrated tasks from Asana to JIRA, confluence, set timeline, log bugs found in web and mobile application.
Skills: Agile Project Management · Project Coordination · Project Delivery · Asana · Technical Assistance · Information Technology · Problem Solving · OneNote · Product Management · Quality Management · Project Management · Analytical Skills · Service Delivery · Unified Communications
Quality Assurance
Citel Technologies
1 yr 7 - Hybrid Loughborough, Leicestershire, United Kingdom.
Description: QA Engineer to achieve project goals related to client’s requirement in Operations and Real-Time Report application. As QA reports real-time web application bugs by functional testing and assists the team to focus on their goals to achieve project delivery on time
Skills: Agile Project Management · Project Coordination · Project Delivery · Asana · Information Technology · Problem Solving · Product Management · Quality Management · Project Management · Analytical Skills · Unified Communications
Hosted VoIP and Test Engineer
Citel Technologies
Jun 2015 to Sep 2015 · 4 mos, Loughborough, Leicestershire, United Kingdom.
Description: Hosted VoIP Engineer maintains Business VoIP/SIP solutions and assists in network implementation.
Skills: Agile Project Management · Project Coordination · Asana · Technical Assistance · ACD · Problem Solving · OneNote · Product Management · Project Management · Analytical Skills · Unified Communications · Customer Experience
IP/SIP consultant - Officer
Wipro
Permanent Full-time Jun 2012 - Aug 2014 · 2 yrs 3 mos - Onsite - Chennai, India.
Description: Digital Operations and Platforms, Quality Audit, Maintaining Reports, Provisioning SIP Trunk and IP (VoIP) services.
Skills: Problem Solving, Provisioning, Quality Audit.
CCE - Technical
Allsec Technologies Limited ·
Permanent Full-time - Feb 2011 to Mar 2012 · 1 yr 2 mos, Chennai, India.
Description: Technical troubleshooting for Audio Visual Products and LAN connectivity.
Skills: Customer Support, Problem Solving, Technical Support, Quality Audit.
Education
University of Leicester
Postgraduate, Electrical and Electronics Engineering
Grade: PG
Anna University Chennai
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Grade: Undergraduate
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