Harneesh Attri

Skilled IT Support professional with 5 years of experience in providing comprehensive technical support to end users. Well versed in Win10, O365, Azure AD, SCCM and Wi-Fi networking, as well as ticket escalation and ticket management using tools such as ServiceNow and Samanage.

Investigate and resolve issues surrounding various technology including Win10, O365, MAC OS,
MAC IOS, Security, H/W and peripherals using variety of internal as well as external resources
 Manage the user endpoint environment as it relates to architecture and security
 Work with ServiceNow to manage and process actions taken and escalations
 Complete onboarding, transfers and termination tickets following appropriate task flow
 Enroll and manage mobile devises utilizing, ComPortal, Microsoft Endpoint Manger & Intune
MDM
 User account provisioning and management using Active Directory & SCCM, Office 365
 Image and deploy new hardware
 Boardroom setup using Polycom, MS Teams and Crestron AV equipment
 Liaise with Microsoft, Cisco and other vendors to resolve level 3 tickets
 Create procedure document, processes, and policies around applications for knowledge transfer
 Support office 365 usage (Exchange server, e-mail trace, MFA, Single Sign On, MS office apps)
 Use cisco tools (ISE, IronPort and cisco AMP) for network monitoring, email tracking and system
scanning and virus protection
 Support Mac OS in corporate environment using JMF pro
 Lead the design and implementation of computing solutions that deliver a high-quality
experience for end-users
 Participate in Major Incident Management process as the SME for end-user Compute
 Fine tune and optimize systems to ensure maximum performance benefits
 Assist in the design, architecture, and deployment of new technologies and/or products at each
client site together with the technical and sales teams
 Develop and continually update document best-practice processes for client sites to ensure
service standardization, documentation and process are tested and available to the support team
 Act as Primary support contact for Senior Leadership/Management Team or Provide White-Glove
support service(s) and/or Technical Assistance to Senior Management when/where required

Post Graduate certification in Business Management Apr 2017
Saskatchewan Polytechnic College, Moose Jaw, SK
Network Technology Certification (CCNA & MCSE) Apr 2016
Red River College, Winnipeg, MB
Bachelor’s in computer application May 2011
Punjab Technical University (PTU)